Pilot: Publishing a listing to an existing Vrbo account

Once your Vrbo account is connected, you can publish your listings on Vrbo directly from Guesty. This guide explains the steps required to ensure your listing is properly set up and connected. 

Listings that are listed in Vrbo are not automatically imported or synced with Guesty. Listings must be created in Guesty and published to Vrbo, one listing at a time. There is no need to recreate the same listing in Vrbo.

Follow the instructions below to publish a listing to Vrbo.

Publish a listing

Follow the instructions below to publish a listing to Vrbo.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution and then HomeAway/Vrbo thumbnail.
4. Click the relevant account.
5. In the top-right corner, click Publish listing. 
6. Define the listing settings:
   • To use Vrbo's default settings, the Use same as Vrbo's default settings box is checked by default. Review the settings and click Next.
   • To configure the settings, uncheck the Use same as Vrbo's default settings box.
   Listing settings explained

   Booking settings

   Select instant or quote and hold from the dropdown menu. 

   Choose if you would like guests to make reservations instantly, or if they need to make a quote and hold. This setting can be edited at any time. Vrbo does not allow same-day reservations. 

   Select a cancellation policy 

   Select Use a template or Create custom.

   Select a cancellation policy from the options provided, or create a custom policy as the default for your Vrbo account. This setting can later be edited on the listing level.

   Payment method

   Check the Collect payments automatically or Collect payments manually box.

   Choose whether to collect payments in Guesty using a payment processor and auto payment rules, or to collect payments outside of Guesty and document the transactions in Guesty. If you are located in the Asia-Pacific (APAC) region, Vrbo requires that you collect payments via Guesty. If you choose to collect payments outside of Guesty, select which payment options to accept. These settings can later be edited on the listing level.

   Note for guest

   Add a note for your guests.

7. Click Next.
8. Click Select properties. It may take a few minutes for your listings to load. 

9. Select the listing(s) you wish to publish to Vrbo.
   Take note of the following:

   • Existing published listings or listing published to a different account will not appear in the list of available listings. 
   • If you have an existing Vrbo account, you must select all listings.
   • Refer to the publish queue for non-eligible listings that require resolution before attempting to republish them.

10. Click Save to proceed.

11. Click Next.
12. Review listing requirements. Listings that meet Vrbo’s requirements are published immediately. Listings that require further action are labeled as “not eligible”. You can resolve these issues at any time. Refer to the publish queue to fix them later, or follow the steps below to address them now.
    • Click under the "Action" column for listings that require action to be redirected to the relevant page to make the required change.
    • For listings that require more than one change, you will be redirected to a pop-up with a list of required changes. Click to be redirected the relevant page to make the required change. When all required changes are made, click Done.
13. Return to the listings summary page and click Publish listings.

Fix publishing issues from the publish queue

Listings not eligible for publishing are pending resolution on the "Publish queue" where you can search for listings by name, filter by city, property type, and tag, and fix publishing issues.

Follow the instructions below to view listings that are not eligible and resolve pending issues. 

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution and then HomeAway/Vrbo thumbnail.
4. Click the relevant account.
5. In the top-right corner, click Publish queue.
   
6. Click under the "Action" column. You will redirected to the relevant page to make the required change.
7. Make the necessary fixes and click Done.

   For listings that require more than one change, you will be redirected to a pop-up with a list of required changes. Click to be redirected the relevant page to make the required change. When all required changes are made, click Done.

8. When you are ready to proceed, click Publish eligible listings.
9. If you want to publish a listing to a different account, hover over the listing and click X remove the listing assignment.
10. Click Publish.

Listings will be in "pending" status until published. Listing will become "connected" and bookable within 24 hours. Once published, listings are removed from the publish queue and added to the Vrbo integration page in Guesty.

Monitor the connection status

Once the connection process begins, listings transition through several status phases. The following table outlines these statuses and any actions required:

Troubleshooting publishing issues

If you encounter issues while attempting to publish a listing, follow the steps below to resolve it:

1. Is the listing status "Pending"?
   • Yes, for less than 72 hours: No action needed. When Vrbo approves the listing the listing status will change to "Connected" in Guesty.
   • Yes, for more than 72 hours: Proceed to step 2.
   • No, shows as "Failed": Skip to step 4.
2. Are there any error messages on the integration page?
   • Yes: Address the error message as indicated.
   • No: Proceed to step 3.
3. Is the listings status "Pending" for more than 72 hours?
   
   • Ensure your Vrbo account is active and in good standing.
   • Ensure the listing is active on Vrbo.
   • Contact us for further investigation and resolution.
4. Is the listing status "Failed"?
   • Review the error message displayed for the relevant listing.
   • Refer to our Vrbo publishing errors guide and follow the provided steps for resolution.
   • Make any necessary corrections to the listing details.
   • Click "Retry" to attempt publication again.

If the issue persists contact us with a screenshot of any error messages and a list of steps you’ve already taken.

Once submitted, a listing may take up to 72 hours for Vrbo to approve. Once approved, its status will change to "Connected" on the Vrbo integration page within 48 hours. Learn now to verify a Vrbo listing is connected.