Connecting Vrbo to Guesty

This article explains how to complete Vrbo Self-Service Onboarding (SSO) in Guesty, so that you can connect your listings, and manage multiple Vrbo accounts in Guesty as your Property Management Software (PMS). 

Before you begin

• Guesty validates the email address you provide during onboarding to reduce the number of inactive connection attempts. If you enter an email address already associated with an active connection request, the system prevents you from creating a new one. If you can't start a new connection, ensure there isn't an existing request already in progress using the same email address.
• To prevent your account from becoming stuck or permanently blocked, don't delete, archive, or create new listings on Vrbo until the onboarding process is fully complete. Only make changes to your listing inventory after the initial setup is finalized.

Limitations

• Publishing a complex property isn't supported. This property type, including single units within a complex, won’t appear in the listing selection list. If you need to publish a complex, contact us.
• When publishing a multi-unit property to Vrbo, you can only select the multi-unit (parent unit). Publishing a sub-unit on its own isn't supported. 
• Vrbo damage protection isn't supported once you connect your account to Guesty.

Select a Vrbo brand

Vrbo operates a variety of international brand websites. During the account set up, select which brand to connect. 

The listing language and currency in Guesty must match the brand you select. For example, if you choose Abritel, all listing content must be in French. If the language doesn't match the brand, an error occurs during publishing.

The chosen brand doesn't affect distribution. For example, a listing in Australia can still appear on other Vrbo international websites. However, each Vrbo brand supports only certain languages and currencies. If your company does not fit into one of the categories below, select your Vrbo brand by currency first and then the language. 

See full details on page 37 in Vrbo's Self-Service Onboarding guide.

Proceed according to your user status

Your user status determines how your account and data are imported to Guesty during the onboarding process. 

• New users: 

  Users who don’t have a Vrbo account and want Guesty to be their PMS solution should follow the instructions to connect a new Vrbo account and listings to Guesty.

• Existing users:

  • Users who have an existing Vrbo account and don’t have an integrated PMS.
  • Users who have an existing Vrbo account integrated with another PMS and want to switch to Guesty. 

  Follow the instructions to connect an existing Vrbo account and listings to Guesty.

  If the Vrbo connection status remains "Connecting" after you complete the onboarding, manually link your Vrbo listings to Guesty properties to complete the setup. 

  Linking an existing Vrbo listing to a Guesty listing is only possible during the initial connection. If you don't link a Vrbo listing at that time, you can't link it later. Instead, publish the Guesty listing to Vrbo, which creates a new Vrbo listing. Ensure the listing details are fully set up in Guesty beforehand.