Publishing a listing to an existing Vrbo account

Publish a listing

Follow the instructions below to publish a listing to Vrbo.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales to open the dropdown menu.
3. Under Channel management, select Distribution.
4. Click the HomeAway/Vrbo thumbnail.
5. Click the relevant account.
6. In the top-right corner, click Publish listing.

7. Define the listing settings:

   • To use Vrbo's default settings, the Use same as Vrbo's default settings box is checked by default. Review the settings and click Next.
   • To configure the settings, uncheck the Use same as Vrbo's default settings box.
   Listing settings explained

   Booking settings

   Select instant or quote and hold from the dropdown menu.

   Choose if you would like guests to make reservations instantly, or if they need to make a quote and hold. This setting can be edited at any time. Vrbo does not allow same-day reservations.

   Select a cancellation policy

   Select Use a template or Create custom.

   Select a cancellation policy from the options provided, or create a custom policy as the default for your Vrbo account. This setting can later be edited on the listing level.

   Payment method

   Check the Collect payments automatically or Collect payments manually box.

   Choose whether to collect payments in Guesty using a payment processor and auto payment rules, or to collect payments outside of Guesty and document the transactions in Guesty. If you are located in the Asia-Pacific (APAC) region, Vrbo requires that you collect payments via Guesty. If you choose to collect payments outside of Guesty, select which payment options to accept. These settings can later be edited on the listing level.

8. Click Next.
9. Click Select properties. It may take a few minutes for your listings to load.
10. Select the listing(s) you wish to publish to Vrbo. Take note of the following:
    • Existing published listings or listings published to a different account will not appear in the list of available listings.
    • Refer to the publish queue for non-eligible listings that require resolution before attempting to republish them.
11. Click Save to proceed.
12. Click Next.
13. Review listing requirements. Listings that meet Vrbo’s requirements are published immediately. Listings that require further action are labeled as “not eligible”. You can resolve these issues at any time. Refer to the publish queue to fix them later, or follow the steps below to address them now.
    • Click under the "Action" column for listings that require action to be redirected to the relevant page to make the required change.
    • For listings that require more than one change, you will be redirected to a pop-up with a list of required changes. Click to be redirected to the relevant page. When all required changes are made, click Done.
14. Return to the listings summary page and click Publish listings.

Vrbo advertisement plans

Your listing's visibility depends on your selected advertisement plan.

If your listing remains in "Preview" status, log in to your Vrbo dashboard and select an advertisement plan to make it live.

Fix publishing issues from the publish queue

Listings not eligible for publishing are pending resolution on the "Publish queue" where you can search for listings by name, filter by city, property type, and tag, and fix publishing issues.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales to open the dropdown menu.
3. Under Channel management, select Distribution.
4. Click the HomeAway/Vrbo thumbnail.
5. Click the relevant account.
6. In the top-right corner, click Publish queue.
7. Click under the "Action" column to resolve the required change.
8. Make the necessary fixes and click Done.
9. When ready, click Publish eligible listings.
10. Click Publish.

Listings will be in "pending" status until published. Listings will become "connected" and bookable within 24 hours.

Monitor the connection status

Troubleshooting publishing issues

1. Is the status "Pending"? If more than 72 hours, ensure the account is active.
2. Are there error messages? Address them as indicated on the integration page.
3. Is the status "Failed"? Review the error message and click "Retry" after fixing details.

Once submitted, a listing may take up to 72 hours for Vrbo to approve. Once approved, its status will change to "Connected" within 48 hours.