If you are experiencing reservation syncing between Guesty and Vrbo, this guide will help you resolve common causes.
Before troubleshooting a specific issue, use the checklist below to verify that your Vrbo account, listings and reservations are correctly configured.
Configuration checklist
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Check your Vrbo account is connected
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Ensure your Vrbo listings are connected
Verify that your Vrbo listings are connected, active and "listed" in the booking channel. If not, select Guesty listings to publish to Vrbo, fill out Vrbo’s Self-Service Onboarding (SSO) form and submit them to Vrbo.
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Upload existing Vrbo reservations
If you switched to Guesty's direct integration from another PMS/channel manager, make sure your existing Vrbo reservations are linked to managed them in Guesty. Learn more about uploading existing Vrbo reservations manually into Guesty.
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Allow 24 hour sync time
Updates to reservations may take up to 24 hours to reflect accurately across both platforms due to the synchronization process between Guesty and Vrbo.
Resolve Vrbo reservation issues
If syncing issues persist, our guide below addresses common issues that you may encounter with Vrbo reservations and how to handle them.
Guesty doesn't receive an inquiry if a guest submits a question without specifying dates. To ensure these appear in Guesty, encourage guests to include their interested dates.
Learn more in our reservation statuses overview.
Avoid confirming inquiries manually in Guesty or Vrbo. Manual confirmations often lack essential details like contact information and payment methods, preventing them from syncing correctly.
Vrbo booking behavior depends on your settings:
- Instant booking: Guests click "Book Now" and the reservation syncs to Guesty as Confirmed.
- Quote and hold: Guests click "Request to Book." Once you approve the request, the reservation syncs as Reserved.
If a guest selects "Contact Host," the request enters Guesty as an inquiry. Advise guests to use "Request to Book" or "Book Now" to ensure the reservation syncs properly.
Vrbo's API limitations prevent Guesty from importing reservations that existed before you connected your account. Identify these by their "HA-" prefix:
- Six digits (e.g., HA-123456): These were created before connecting to Guesty. Manage these directly in Vrbo.
- Seven digits (e.g., HA-1234567): These were created after connecting to Guesty. If they are missing, contact us with a screenshot of the Vrbo details.
Cancellations only sync to Vrbo when you cancel the reservation in Guesty.
If the cancellation doesn't update in Vrbo within 24 hours, the reservation might have been moved to a listing that isn't connected to Vrbo. To fix this:
- Relocate the reservation in Guesty to a listing connected to Vrbo.
- Cancel the reservation.
- Once synced, you can move the reservation back to the original listing for your records.
For "quote and hold" requests, you must accept or decline in Guesty within 42 hours. After this window, Guesty automatically declines the request to protect your response rate.
To prevent cancellation fees or account suspension, submit a cancellation waiver form to Vrbo within 10 days of the cancellation.
Note:
Vrbo treats a declined "quote and hold" request as a cancellation, which may trigger fees.
Always set up listing fees and discounts before importing reservations. If you add them after the import, Guesty automatically deduct those amounts from the accommodation fare.
If this occurs, manually adjust the guest folio to correct the balance.
Auto payments calculate based on the financial breakdown at the time of confirmation. They do not update automatically if the reservation totals change later.
If you update a reservation, cancel the remaining auto payments and collect the new balance manually.
Vrbo stops sending booking confirmation emails once your account is connected to Guesty. To stay informed, set up an automated message or internal notification for new bookings.
Guesty’s Vrbo integration does not support multi-unit listings. To sync availability correctly, publish each unit as a separate listing in Vrbo.
