Choosing how to assign multi-unit reservations to sub-units

Our best practices suggest effective ways to ensure reservations are assigned to their sub-units efficiently. See the information below.

Choosing how to assign a reservation

You can choose whether reservations made at multi-unit listings are assigned to one of their sub-units automatically, or manually. This is set up when creating a new multi-unit listing and can be changed at any time.

The option you choose depends on your property management business's strategy. 

Prerequisites and limitations:

  • Only reservations that are created as "Confirmed" can be automatically assigned:
      • Instant-book reservations
      • Manual reservations that were created as "Confirmed"
  • With automatic reservation assignment, the new reservation will be assigned to the first available sub-unit.
    For example: If you have 5 sub-units, the first reservation will be assigned to the first unit, the second reservation to the second unit, and so on.
  • Reservations from the following sources cannot be automatically assigned:
    • Manual reservations that were created as "Inquiries" and changed to "Confirmed"
    • Reservations that are imported from Airbnb as "Inquires", and then changed to "Confirmed"
    • Auto assignment of Booking.com multi-unit reservations to sub-units is currently not supported. 
  • You may encounter blocked calendar dates that limit your options. For example, a reservation already checked into a sub-unit needs to be extended, but that sub-unit is blocked by an unallocated reservation for the same dates.
  • To unblock the dates, temporarily assign the unallocated reservation to another listing, such as a dummy property. This should open the calendar and allow you access to the dates and sub-units needed to assign or extend reservations.
  • Keep in mind, a "Reserved" status reservation blocks dates on the calendar.

  • A reservation will remain unassigned if there aren't enough consecutive nights available on the calendar.
    You can make room for this reservation by relocating other reservations to different sub-units, and then assigning it manually.

Changing your reservation assignment settings

If you want to make changes to a reservation, confirm first that the sub-unit is available on the desired dates. If you alter a reservation via the booking channel and the sub-unit is unavailable, the reservation will be automatically unassigned from the original sub-unit, and moved to the multi-unit for reassignment.

Follow the instructions below to change how reservations should be assigned.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant multi-unit listing.
  5. In the listing's menu, click Property.
  6. Under "Multi-Unit Settings", next to "Sub-unit reservation settings", click Edit.
  7. Under "Reservation assignment method" choose from the following:
    • Assign manually
    • Assign automatically

      And select "When" the assignment should be done:

      • Immediately when a reservation is created
      • Ahead of check-in

      Then, select how is the assignment done, under "Assign by":

      • By unit's nickname order (A-Z).
      • Randomly.
        This option is ideal in cases where sub-units are owned by multiple owners. By choosing this option, the allocation of sub-units per the different reservations is done randomly, which allows an impartial and a more fair assignment of the sub-units.
  8. Under "Highlight upcoming unassigned reservations", use the upward or downward arrows to select how many days ahead of check in the unassigned reservations will be highlighted in the Multi-Calendar.
  9. Under "Receiving new reservation method", select the best option to manage reservations for consecutive nights per sub-unit.
  10. Click Save.

Viewing multi-units reservations' assignments

You can easily see an overview of all upcoming, unassigned reservations by creating our recommended report. Learn more.

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