Configuring auto assignment of multi-unit reservations to sub-units

You can choose whether reservations made for multi-unit listing are assigned to one of their sub-units automatically, or manually. Only "Confirmed" reservations can be automatically assigned.

With automatic reservation assignment, the new reservation can be assigned in the following ways:

• Alphabetically (A-Z order), based on the listing's nickname. 
• Randomly, to any available sub-unit.
• Evenly, to the sub-unit that hasn't been assigned with a reservation the longest.

This is set up when creating a new multi-unit listing and can be changed at any time, as described below.

Auto assignment limitations

A reservation will remain unassigned, even with automatic assignment to sub-units enabled, in the following cases:

• If there aren't enough consecutive nights available. When a multi-unit reservation is made but no single sub-unit is available for the entire duration, the system splits the reservation across multiple sub-units with partial availability. The reservation will remain unassigned until you manually confirm and assign all sub-units.
• If you move a reservation to another sub-unit via the booking channel, but the sub-unit is unavailable.

• Reservations with a Reserved or Inquiry status can't be automatically assigned.

  Airbnb: Reservations that were imported as "Inquires" and changed to "Confirmed" can't be automatically assigned.

• Auto-assignment is not supported for Booking.com reservations

In these cases, you will need to manually assign the reservation to an available sub-unit. If there aren't available units, you can relocate other reservations to different sub-units to create vacancies. Alternatively, you can block the availability of the multi-unit in advance if there is not a specific sub-unit available for all the nights of the reservation.

Learn how to view unassigned reservations.

Configure how reservations are assigned

Follow the instructions below to change how reservations should be assigned.

Step by step

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Click the relevant listing.
5. In the left sidebar, select the main unit of the multi-unit listing.
6. In the left-side menu, click Multi-unit settings.
7. Next to "Sub-unit and reservation settings", click Edit.
8. Under "Reservation assignment method" choose from the following:
   • Assign manually
   • Assign automatically. For this option, select "When" the assignment should be done:
     • Immediately when a reservation is created.
     • Ahead of check-in. For this option, also fill in the "How many days ahead" field.
9. Select how the assignment will be made, under "Assign by". 

   

10. Under "Highlight upcoming unassigned reservations", use the upward or downward arrows to select how many days ahead of check-in the unassigned reservations will be highlighted in the Multi-Calendar. 
11. Enable consecutive availability (optional).
12. Click Save.