Changing the status of a reservation

You can manually change the status of a reservation via Guesty to confirm or decline reservations. Different statuses have different effects on the calendar.

Once a reservation is confirmed, you can't change its status to "Reserved", "Inquiry" or "Awaiting Payment". Also, once a reservation is set to an inactive status such as "Closed", it can't be reverted to active status. You can create a new reservation and update it with the relevant status.

To ensure that the reservation status syncs with booking channels, check that the listing is not in a “Disconnected” status.

Airbnb reservations:

• You can pre-approve an Airbnb inquiry.
• A reservation will automatically be declined if the property is no longer available on the requested dates, or when the occupancy of the listing is less than what the request is for. For example, if the reservation is for 15 guests, while the listing's capacity is 14.
• Learn how to manage changes to Airbnb reservations.

Vrbo reservations:

After connecting your Vrbo account with Guesty, you no longer receive an email notification from Vrbo when a reservation is confirmed. To receive a notification, set up an automated message to be sent at booking confirmation. Approving or declining a reservation in Guesty may take up to 24 hours to sync to Vrbo. 

Changes you can make to a reservation’s status

Close a reservation

You can manually change an active reservation status such as "Confirmed", "Reserved", or "Inquiry" to an inactive status such as "Closed", "Canceled", or "Declined". Once the status is inactive, the block is removed from the calendar. 

Approve a reservation

Once a reservation is confirmed, the dates are blocked in all connected channels.

A manual reservation can be confirmed regardless of other limitations set in Guesty, such as advance notice, booking window settings, a listing's maximum occupancy, or the minimum/maximum nights per stay. Confirming the reservation overrides these requirements or restrictions.

Pro users: When a guest approves a quote, the reservation status automatically changes to "Confirmed".

Confirming a "Reserved" reservation

A "Reserved" status blocks the calendar for the selected dates, for a specified period.

• Reservations from channels with a request to book policy are received in Guesty with a "Reserved" status. Change the reservation's status to "Confirmed" or "Closed".
• Requests to book received from Vrbo or Airbnb guests are set to "Reserved" status. You have 23:50 hours to approve them before they automatically decline. Then, the status changes to "Expired" and the guest receives a message that you’re unable to accept their reservation. 
• When creating a manual reservation, you can set its status to "Reserved" and select the length of time for which the calendar will be blocked for the guest's confirmation (between 12 to 72 hours, or indefinitely). If that time expires and the status isn't changed to "Confirmed", the block is automatically removed from the calendar, and the status is set to "Expired".
• A "Reserved" status can be used when sending a quote. Selecting a "Reserved" status blocks the calendar for the potential guest.

Confirming an Inquiry

An "Inquiry" status doesn't block the calendar.

• When creating a manual reservation, you can set its status to "Inquiry", which doesn't reserve the dates for the guest. To block the calendar, change the status to "Confirmed". 
• An "Inquiry" status can be used when sending a quote.
• Vrbo and Airbnb guests can send you an "Inquiry" by clicking "Contact host”. A reservation with "Inquiry" status is then created in Guesty.
• Avoid confirming a Vrbo "Inquiry" (via Guesty or Vrbo). Extra details, such as contact information and payment method, are required when making a Vrbo reservation. Instead, instruct the guest to click "Book now". They will then be able to enter their details and send you a "Quote and Hold" request (or, if you set instant approval, the reservation will automatically be confirmed). 

Other statuses

You can change the status of a reservation from "Inquiry" to "Reserved" and vice versa.

Change a reservation status

See below how to change the reservation’s status via the reservation page. You can also change the status in the Multi-Calendar or the Inbox via the right side panel ().