GuestyPay

Setting up GuestyPay

• Getting started with GuestyPay
• Applying for GuestyPay
• Understanding GuestyPay application field requirements
• Accepting American Express card payments in Canada
• Setting up direct American Express Merchant IDs in the US
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Managing your GuestyPay dashboard

• Maintaining dashboard access after account deactivation
• Logging in to your GuestyPay dashboard
• Resetting your GuestyPay dashboard password
• Adding new back-office users to the GuestyPay dashboard
• Locating the Merchant ID in GuestyPay

Navigating reports and data

• Using the GuestyPay dashboard and reports
• Downloading the Merchant Statement
• Finding a reservation's GuestyPay payout
• Tracing a payout to a reservation on GuestyPay
• Using GuestyPay payouts and payout reconciliation reports
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Processing payments and payouts

• Confirming the bank account for your payout
• Receiving a GuestyPay payout
• Understanding included GuestyPay charges and collection timelines
• Confirming credit card validation in GuestyPay
• Managing GuestyPay transaction types and declined transactions
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Understanding fees and disputes

• Protecting your business from fraud with GuestyPay Protect
• Understanding Amex direct settlement deduction fees
• Understanding merchant category codes (MCC)
• Resolving GuestyPay arbitration disputes