Credit card transactions can now be processed in Guesty by connecting with GuestyPay, Guesty's own payment processor. When you sign up for GuestyPay, there will be an application form necessary to complete and this form is open to you for ten hours. If you do not complete the application form within the ten-hour limit, the session will automatically end and all information will be lost. Part of the application process is providing important documents, so we advise to have all documents ready before you begin the process.
See the list of documents below that we recommend gathering ahead of time as well as instructions on how to apply for GuestyPay.
Tip:
We suggest disabling VPN connections when filling in the application form for an optimal experience.
Note:
GuestyPay is only available in the Guesty Marketplace if your business is registered in the United States (US), United Kingdom, Canada, or European Union. If your business is registered in the above mentioned locations, but your listings are located abroad, please contact us for more information on applying.
Required documents and Information
You will be required to provide personal and business information, as well as submit
documents listed below when applying for GuestyPay.
United States
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Security Number (SSN) or Taxpayer Identification Number (TIN)
-
Proof of address
- Utility bill (water, electricity, gas), mortgage statement, deed, property tax certificate: must show your name and address and issued within the last three months.
-
Bank account information
-
Void check / bank Letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account Holder name (must be in your name)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / bank Letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information
- Recent bank statements for the last three to six months
- Recent processing statements for the last three to six months
- Financial statements for the last 2 years (for Individual Owners processing over $75k a month)
- Full business tax returns for the last 2 years.
- Current YTD Profit and Loss or Income statement (Year-to-Date or 6 - 9 month period, audited preferably).
- Current YTD Balance Sheet (Year-to-Date or 6 - 9 month period, audited preferably).
-
Additional documents
- Proof of ownership for properties listed for Short-Term Rentals (STR): deed, most recent mortgage statement, property tax bill.
- Please provide the minimum amounts of Proof of Ownership documents depending on the amount of listings, see the table below:
Listings Amount Owned
Minimum Count of POO
1 - 10
1
11 - 50
5
50 - up
10
If you're applying as a Registered company, you'll be asked to upload the following documents:
-
Business registration documents
- Articles of incorporation/business registration certificate/business license
- DBA (Doing Business As) Registration
- Employer Identification Number (EIN) and EIN filing
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Security Number (SSN) or Taxpayer Identification Number (TIN)
-
Proof of business address
- Utility Bill (water, electricity, gas), mortgage statement, deed, property tax certificate, or Lease Agreement that shows the business address and issued within the last three months.
-
Bank account information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in the name of the legal entity)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information
- Recent bank statements for the last three to six months
- Recent processing statements for the last three to six months
- Financial statements for the last 2 years (for companies processing over $75k a month)
- Full business tax returns for the last 2 years.
- Current YTD Profit and Loss or Income statement (Year-to-Date or 6 - 9 month period, audited preferably).
- Current YTD Balance Sheet (Year-to-Date or 6 - 9 month period, audited preferably).
-
UBOs identification
- Government-issued photo ID, such as a passport, driver’s license, or national ID card for every individual owning at least 25% of the company. It must be in color, clear, fully visible, showing all four corners, and both front and back sides.
-
Additional documents
- Partnership agreement if the business is a partnership.
- Operating agreement: for LLCs.
- Franchise agreement: if the business is a franchise.
-
Property management agreement signed/dated by owners. Please provide the minimum amounts of Property Management Agreements depending on the amount of listings, see the table below:
Listings Amount Managed
Minimum Count of PMA
1 - 10
1
11 - 50
5
50 - up
10
Canada
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Insurance Number (SIN) or Individual Tax Number (ITN)
-
Proof of address
- Utility bill or Credit card/Bank statement: must show your name and address and be issued within the last three months.
-
Bank Account Information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in your name)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
If you're applying as a Registered company, you'll be asked to upload the following documents:
-
Business registration documents
- Articles of incorporation/business registration certificate/business license
- DBA (Doing Business As) registration
- Business Number (BN)
- Personal Identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Insurance Number (SIN) or Individual Tax Number (ITN)
-
Proof of business address
- Utility bill, Credit card/Bank statement, or Lease agreement that shows the business address and issued within the last three months.
-
Bank account information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in the name of the legal entity)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
-
UBOs identification
- Government-issued photo ID, such as a passport, driver’s license, or national ID card for every individual owning at least 25% of the company. It must be in color, clear, fully visible, showing all four corners, and both front and back sides.
United Kingdom/Europe
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, (showing all four corners), and include both the front and back sides. It should also display the following information: First Name, Last Name, ID Number, Date of Birth.
- National Insurance Number (NI Number) or Tax Identification Number (TIN)
-
Proof of address
- Utility bill or Credit card/Bank statement: must show your name and address and be issued within the last three months.
-
Bank account information
- IBAN (International Bank Account Number) - standardized number for secure international transactions.
- SWIFT/BIC Code - unique identifier for the company’s bank to facilitate international transactions.
-
Bank Statements for the last three months to verify the corporate bank account where funds will be deposited. It will need to contain the following:
- Account holder name
- Bank name
- Bank address
- Account number
- Sort code
- IBAN
- Swift code/BIC
-
Financial information
- Processing Statements from your payment processor for the last three months
If you're applying as a Registered company, you'll be asked to upload the following documents:
-
Business registration documents
- Article of Incorporation
- Certificate of incorporation/Business registration certificate
- DBA (Doing Business As) registration ( if applicable)
- Company Registration Number (CRN) or VAT Registration Number (if applicable)
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, (showing all four corners), and include both the front and back sides. It should also display the following information: First Name, Last Name, ID Number, Date of Birth.
- National Insurance Number (NI Number) or Tax Identification Number (TIN)
-
Proof of business address
- Utility bill, Credit card/Bank statement, or Lease agreement that shows the business address and issued within the last three months.
-
Bank account information
-
IBAN (International Bank Account Number) - standardized number for secure international transactions.
SWIFT/BIC Code - unique identifier for the company’s bank to facilitate international transactions.
Bank Statements for the last three months to verify the corporate bank account where funds will be deposited. It will need to contain the following:- Account holder name
- Bank name
- Bank address
- Account number
- Sort code
- IBAN
- Swift code/BIC
-
IBAN (International Bank Account Number) - standardized number for secure international transactions.
-
Financial Information
- Financial statements from your payment processor for the last three months
- Bank statements if the company is new and does not yet have financial statements.
- Recent processing statements from your payment processor for the last three to six months
-
UBOs identification To comply with Know Your Business (KYB) and Anti-Money Laundering (AML) regulations, the following details about Ultimate Beneficial Owners (UBOs) must be provided:
- Government-issued Photo ID, such as a passport, driver’s license, or national ID card for every individual owning at least 25% of the company. It must be in color, clear, fully visible (showing all four corners), and include both the front and back sides. It should also display the following information: First Name, Last Name, ID Number, Date of Birth.
- Articles of Association
-
Shareholder Structure Chart
-
A detailed ownership map of the company, signed by an authorized representative, must be provided. It should include:
-
Names of shareholders
-
Percentage of shares held
-
-
-
Additional required information:
-
Business Address: must be an official address associated with the company.
-
Corporate Address: If different from the business address, this must be listed separately.
-
Company Website URL: The website must be live and actively maintained.
-
Doing Business As (DBA) Name: If the company operates under a trade name different from its registered name, this must be disclosed.
-
Phone Number: A valid business phone number for verification purposes.
-
Email Address for Notices: A valid email address where official notices can be sent.
-
Account Name: This is an internal designation used by GuestyPay to maintain accurate records and efficiently manage multiple processing accounts on Guesty Platform.
-
Instructions
Follow the instructions below to apply for GuestyPay.
Note:
Please note that it can take up to three days for us to approve your application. Once approved, the primary contact you provided in the application form will receive an email from us, and users in the account who have an account admin role will get a notification in their Guesty dashboard.Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - From the dropdown, select Guesty Marketplace.
- On the left hand side, open the Financials dropdown menu.
- Mark the Payment Processing checkbox.
- Locate GuestyPay, then click Connect.
- Fill in the relevant information.
- In the top-right corner, click Next.
- Enter your details, upload the required documents (as described above), and click Save & Continue.
- Fill out all of the mandatory and relevant information, and click Apply.