Credit card transactions can now be processed in Guesty by connecting with GuestyPay, Guesty's own payment processor. When you sign up for GuestyPay, there will be an application form necessary to complete and this form is open to you for ten hours. If you do not complete the application form within the ten-hour limit, the session will automatically end and all information will be lost. Part of the application process is providing important documents, so we advise to have all documents ready before you begin the process.
See the list of documents below that we recommend gathering ahead of time as well as instructions on how to apply for GuestyPay.
Tip:
We suggest disabling VPN connections when filling in the application form for an optimal experience.
Note:
GuestyPay is only available in the Guesty Marketplace if your business is registered in the United States (US), United Kingdom, or European Union. If your business is registered in the US, but your listings are located abroad, please contact us for more information on applying.
Required documents
You will be asked to upload several documents when applying for GuestyPay and each document can be used only once. For example, a tax return can be used for the "proof of address" or "business registration" requirements, but it can't be used for both in the application. If you upload your tax return for the "proof of address" requirement, you will need to use another document such as an article of incorporation, a business license, an EIN filing, or a DBA for the "business registration" requirement.
United States
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Security Number (SSN) or Taxpayer Identification Number (TIN)
-
Proof of address
- Utility bill or credit card/bank statement, or government correspondence such as your most recent tax return: must show your name and address and issued within the last three months.
-
Bank account information
-
Void check / bank Letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account Holder name (must be in your name)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / bank Letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information (if applicable)
- Recent bank statements for the last three to six months
- Recent processing statements for the last three to six months
- Financial statements for the last 2 years (for Individual Owners processing over $75k a month)
-
Additional documents (if applicable)
- Proof of ownership: for properties listed for Short-Term Rentals (STR)
If you're applying as a Registered company, you'll be asked to upload the following documents:
-
Business registration documents
- Articles of incorporation/business registration certificate/business license
- DBA (Doing Business As) Registration
- Employer Identification Number (EIN) and EIN filing
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Security Number (SSN) or Taxpayer Identification Number (TIN)
-
Proof of business address
- Utility bill, credit card/bank statement, or Lease agreement that shows the business address and issued within the last three months.
-
Bank account information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in the name of the legal entity)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information (if applicable)
- Recent bank statements for the last three to six months
- Recent processing ptatements for the last three to six months
- Financial statements for the last 2 years (for companies processing over $75k a month)
-
UBOs identification (if applicable)
- Government-issued photo ID, such as a passport, driver’s license, or national ID card for every individual owning at least 25% of the company. It must be in color, clear, fully visible, showing all four corners, and both front and back sides.
-
Additional documents (if applicable)
- Partnership agreement if the business is a partnership.
- Operating agreement: for LLCs.
- Franchise agreement: if the business is a franchise.
- Property management agreement: for properties listed for STR
Canada
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Insurance Number (SIN) or Individual Tax Number (ITN)
-
Proof of address
- Utility bill or Credit card/Bank statement: must show your name and address and be issued within the last three months.
-
Bank Account Information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in your name)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information (if applicable)
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
If you're applying as a Registered company, you'll be asked to upload the following documents:
-
Business registration documents
- Articles of incorporation/business registration certificate/business license
- DBA (Doing Business As) registration
- Business Number (BN)
- Personal Identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- Social Insurance Number (SIN) or Individual Tax Number (ITN)
-
Proof of business address
- Utility bill, Credit card/Bank statement, or Lease agreement that shows the business address and issued within the last three months.
-
Bank account information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name (must be in the name of the legal entity)
- Bank name
- Bank address
- Account number
- Routing number
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information (if applicable)
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
-
UBOs identification (if applicable)
- Government-issued photo ID, such as a passport, driver’s license, or national ID card for every individual owning at least 25% of the company. It must be in color, clear, fully visible, showing all four corners, and both front and back sides.
United Kingdom/Europe
If you're applying as an Individual owner, you'll be asked to upload the following documents:
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- National Insurance Number (NI Number) or Tax Identification Number (TIN)
-
Proof of address
- Utility bill or Credit card/Bank statement: must show your name and address and be issued within the last three months.
-
Bank account information
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name
- Bank name
- Bank address
- Account number
- Sort code
- IBAN
- Swift code/BIC
-
Void check / Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial information (if applicable)
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
If you're applying as a Registered company, you'll be asked to upload the following documents:
- Business registration documents
- Certificate of incorporation/Business registration certificate
- DBA (Doing Business As) registration ( if applicable)
- Company Registration Number (CRN) or VAT Registration Number (if applicable)
-
Personal identification
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
- National Insurance Number (NI Number) or Tax Identification Number (TIN)
-
Proof of business address
- Utility bill, Credit card/Bank statement, or Lease agreement that shows the business address and issued within the last three months.
-
Bank account information
-
Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
- Account holder name
- Bank name
- Bank address
- Account number
- Sort code
- IBAN
- Swift code/BIC
-
Bank letter to verify the bank account where funds will be deposited. It will need to contain the following:
-
Financial statements (if applicable)
- Recent bank statements for the last three months.
- Recent processing statements from your payment processor for the last three to six months
-
UBOs identification (if applicable)
- Government-issued photo ID such as a passport, driver’s license, or national ID card: must be in color, clear, fully visible, showing all four corners, and both front and back sides.
Instructions
Follow the instructions below to apply for GuestyPay.
Note:
Please note that it can take up to three days for us to approve your application. Once approved, the primary contact you provided in the application form will receive an email from us, and users in the account who have an account admin role will get a notification in their Guesty dashboard.Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
. - From the dropdown, select Guesty Marketplace.
- On the left hand side, open the Financials dropdown menu.
- Mark the Payment Processing checkbox.
- Locate GuestyPay, then click Connect.
- Fill in the relevant information.
- In the top-right corner, click Next.
- Enter your details, upload the required documents (as described above), and click Save & Continue.
- Fill out all of the mandatory and relevant information, and click Apply.