Finding a reservation's GuestyPay payout

Use this guide to locate payout information connected to a specific reservation in GuestyPay. 

Important considerations

GuestyPay processes payouts differently than platforms like Airbnb or Booking.com. GuestyPay sends your payout about one week after the credit card payment is accepted, often before a guest’s stay begins.

Your payout may include multiple elements that can significantly alter the final amount:

• Payments from multiple guests
• Refunds from other reservations
• Processing fees
• Reserve releases from previous transactions

This complexity can make the actual payout amount appear unrecognizable compared to the individual reservation amount you expect.

Collect the reservation details

Step by step:

1. Navigate to your reservation.
2. Copy the reservation number at the top left, for example "GY-nk2DAm78". You'll enter this as the "Merchant Transaction ID" in the GuestyPay dashboard.
3. Click Paid at the top-right corner to open the guest folio.
4. Scroll down to the Payments section, and take note of the credit card charged date.

Find your payout in the GuestyPay dashboard

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Financials mode.
3. Click Payment processing.
4. Locate your username above the "GuestyPay" section on the right side. Click to copy it.
5. Next to the username, click Payment dashboard.
6. In the dashboard login page, paste your copied username, enter your password, and click Sign in.
7. In the left-hand menu, click Sub-Account Reports then select Payout Reconciliation.
8. Click the Date Range tab. Set the date range to include about a week after the guest's card was charged. 
9. Click the Reconciliation Details tab.
10. Paste the reservation number into the "Merchant Transaction Id" field.
11. At the top-right corner, click Search.
12. Expand the result by clicking to review payout details.
13. Continue expanding sub-items to review all details, including possible refunds, reserve releases, and other adjustments affecting the final payout amount.

If you don't see a matching payout, expand your date range by several days. Payouts may be bundled with other transactions.

Troubleshooting payout inconsistencies

If your payout does not match the expected reservation total, check for included refunds, fees, or holds from other reservations. Expand all line items and compare transaction details to your reservation.