Adding new back-office users to the GuestyPay dashboard

If you need to give additional team members access to your GuestyPay Dashboard, create a new back-office users directly in your account. Follow the steps below to set up a new user.

Add GuestyPay user

Step by step:

1. Sign in to your GuestyPay Dashboard.

2. In the left-hand menu, click Service providers management.

3. Click Back-office users. 

4. At the top right, lick Add back-office user.

   

5. Fill in the following fields:

   • Service provider: Select Guesty.

   • User name: Enter a unique username (for example, user.n).

   • First name: Enter the user’s first name.

   • Last name: Enter the user’s last name.

   • Email: Enter the user’s email address. 

     • Use a company email (not a personal address) whenever possible.

   • Phone: Enter the user’s phone number.

     • If you don’t have one, you may enter any placeholder number, such as 1111111, but remember to update it later.

   • User role: Select Guesty Pay merchant.

   • Platform accounts: Fill it with your Guesty Account ID.

   • Sub-Accounts: Select your GuestyPay Sub-Account ID(s). You may select more than one, if applicable. [Image: A screenshot of the "Add Back-Office User" form with all fields completed.]

6. Click Save.

Troubleshooting user sign-in

If the user cannot Sign in after creation or after an email change, use the Forgot password link on the Sign in page to trigger a reset email.