GuestyPay optimizes your payment processes by integrating all records, reports, and transactions into a unified platform. This article answers common questions and outlines how to manage your payouts.
Frequently asked questions
When will I receive my payouts from GuestyPay?
GuestyPay payouts are carried out every day of the week, including Sunday, and are sent to your bank seven days after the settlement. Because banks only process transfers on business days, payouts sent from GuestyPay to your bank on weekends are generally received by your bank on the first business day of the week (Monday).
Where can I see my GuestyPay payouts history?
To view your GuestyPay payouts history:
Sign in to your GuestyPay Payment dashboard.
In the left-hand menu, click Sub-account reports.
Choose Payouts in the dropdown menu.
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At the top of the page, choose which Guesty account and GuestyPay account you'd like to see data for.
Your Guesty accounts will be seen under "Select platform account(s)".
Your GuestyPay accounts will be seen under "Select sub-account(s)".
Filter the payouts according to your needs by date, payout details, transaction details, and processor details.
All payouts will be shown according to the most recent date in the chosen date range.
What is a payout descriptor and how will it appear on my bank account statement?
A payout descriptor is the specific information seen on your bank account statement related to a payout transaction. All payouts received from GuestyPay will have "Payfacto" as the payout descriptor. This will be seen on your bank account statement next to the amount of the payout and the date your bank received it.
Frequently performed actions
Identify the bank account where your payout will be deposited
Find the reservation corresponding to your payout