Vrbo publishing errors

Indicates a temporary issue with Vrbo’s system.

Retry publishing after some time.

General error when required details are missing.

Review the listing for any incomplete sections and update as needed. If all details are correct, contact Vrbo for further assistance.

To publish a listing to Vrbo, you must complete the following payment-related actions:

• Set up auto payment rules: Configure auto payment rules for each listing you want to publish.
• Ensure fall payment collection: Set up the auto payments rules to collect the full payment before the guest checks out. 

To integrate to Vrbo, you must set a Guesty auto payment rule to schedule collection of payment "at confirmation" or under "Set the amount to collect" select Rest of payment from the dropdown menu.  

If no reason is provided for the error, it often indicates that you're trying to publish a multi-unit listing, which Guesty's integration with Vrbo doesn't support.

Publish each sub-unit as a separate listing on Vrbo.

Invalid listing error:

"Listing should have a valid address"

When creating listings in Guesty, Google Maps is used to set the location. However, some addresses may lack complete data, which can lead to errors. To resolve these, ensure all required fields are filled using an Excel template and contact us with the form attached:

Listing language error:

"The listing should include content in the following Vrbo brand language: (language code)"

The listing language doesn't match the required language for the Vrbo brand. Vrbo supports specific languages for each brand, and all listing content must match the language associated with the Vrbo brand selected when connecting to Guesty. To confirm the supported languages for your specific brand, refer to Vrbo's Self-Service Onboarding guide:

Ensure all descriptions and listing content in Guesty align with the brand's language. For example, Vrbo Spain listings must be in Spanish. Even single non-native words can trigger this error (e.g., "internet" in a Spanish description).

Your Vrbo account is not yet connected to Guesty.

Complete Vrbo’s SSO Form and contact Vrbo support to finalize the connection process.

The listing’s address format doesn’t comply with Vrbo’s requirements. This error may be triggered if the address in Guesty doesn’t match Vrbo’s expected format.

• Vrbo requires a building number in the address field.
• Place the street number before the street name in the address field (e.g., 123 Main Street, not Main Street 123) and republish. 
• For listings without street names, use “Unnamed Road” as a placeholder. 

If the format is correct but the error persists, use the manual override option to update the address directly in the listing, then republish it.

One or more address fields are missing.

Fill in all required address fields.

Note: the “State” field is only required for U.S. listings.

The listing’s coordinates don’t match the address on Google Maps.

Ensure the listing’s coordinates align with the address in Google Maps.

No bathroom is specified.

Add at least one bathroom in the Property tab in Guesty.

The description doesn’t meet the minimum 400-character requirement.

Ensure the combined description fields meet the 400-character requirement.

Multiple validation issues exist.

Address each error individually. If unresolved, contact Vrbo for clarification.

Temporary issue on Vrbo’s side.

Retry after a short wait.

The property type isn’t specified or supported by Vrbo.

Select a valid property type from Vrbo’s supported list in Guesty: "apartment", "house", "bed & breakfast", "bed and breakfast", "boat", "bungalow", "cabin", "camper/rv", "castle", "chalet", "townhouse", "condominium", "villa", "loft", "island", "cave", "earth house", "igloo", "tipi", "yurt", "treehouse", "plane", "parking space", "dorm", "other", "tent", "hut", "serviced apartment", "guest suite", "guesthouse", "hostel", "farm stay", "tiny house", "cottage", "hotel", "boutique hotel", "timeshare", "resort", "vacation home", "casa particular (cuba)", "pension (south korea)", "nature lodge", "studio", "in-law", "aparthotel", "room", "heritage hotel (india)", "houseboat", "cycladic house (greece)", "campsite", "none", "dome house", "barn", "ryokan (japan)", "trullo (italy)", "casa particular", "shepherd's hut (u.k. france)", "apartamento", "windmill", "dammuso (italy)"

There are fewer than seven photos.

Add at least seven high-quality photos to the listing, with a minimum 1024x683px resolution.

Rates are incomplete or missing.

Add rate details in the listing.

The listing hasn’t been converted to a supported plan.

• Convert the listing to the Pay Per Booking (PPB) or Pay Per Subscription (PPS) plan in Vrbo. 
• If already converted, wait 24 hours. If unresolved, contact Vrbo.

This status indicates an unresolved account or listing issue.

Contact Vrbo support for assistance.

A listing will remain in pending status for up to 72 hours before switching to "Connected" after Vrbo's approval.

• Check if the listing is unlisted in Guesty. If this is the case, change the status to listed then allow 72 hours.
• Check when the listing was published. If it was less than 72 hours, allow the full time to pass then check again.
• If the listing was published more than 72 hours ago and is still pending, refer to our pending listings troubleshooting guide.

Successfully published and live.

No action required.

These errors occur when a listing fails to meet Vrbo’s requirements after publishing.

Click Show errors next to the listing status in Guesty to identify the error and resolve the issue. See more in the "Failed status errors" table below.

Typically occurs when automatic payments are missing or incorrectly configured/activated for your listings.

Follow these steps:

1. Check auto payment settings in your Guesty account and confirm that the auto payment rule is enabled for your listings.
2. Verify the payment method is linked to your account (e.g., credit card, bank account) is valid and up to date. If necessary, re-enter your payment details.
3. Ensure the reservation’s payment settings (deposit, final payment terms) align with the automatic payment processing settings for the listing.

If the issue persists, contact us.

The address is incomplete or invalid.

Update the listing with a valid address.

The property type isn’t supported.

Select a type from Vrbo’s approved list.

The listing lacks required fields such as photos or descriptions.

Ensure the description exceeds 400 characters and includes at least 7 photos.

Nightly overrides:

Element 'nightlyOverrides': This element is not expected.

After you publish a listing to Vrbo, you may see that the connection's status is "Pending", and that a "Show Errors" button appears by the relevant listing. This occurs when Guesty encounters a validation error while attempting to publish it. If you see this error message when clicking the button, it indicates that a base price has not been set on the listing in Guesty.

To resolve this issue, add a base price to the listing. Once done, the listing's status will change to "Connected" within 24 hours.

Rates aren’t configured.

Configure rates in Guesty.

The listing isn’t converted to Pay Per Booking (PPB) or doesn’t have a subscription.

Update the listing to PPB or purchase a subscription in Vrbo

The listing’s address doesn’t match Google Maps validation.

Update the listing’s coordinates in Guesty to match Google Maps.

Allow 24 hours for the change to reflect.

The address fields are incomplete or inaccurate.

Populate all required fields in Guesty.

Note:

• The Apartment field is optional.
• The State field is mandatory only for U.S. listings.

The number of bathrooms isn’t specified.

Enter at least one bathroom in the property details.

The listing has fewer than 7 photos.

Add at least 7 photos to meet Vrbo’s requirements.

The property type is unspecified or unsupported.

Select a supported property type from the list in Guesty. (Include property type list link).

MAX_SLEEP_MISSING

DESCRIPTION_LENGTH_400_OR_MORE

RATES_MISSING

Missing information in sleep capacity, description, or rates.

Complete the relevant fields according to Vrbo’s requirements.

There is Vrbo account billing issue.

Resolve any payment issues with Vrbo.

Caused by one of two issues:

• Listing not shared in Vrbo listing integration.

  Share the property in Vrbo’s listing integration to go live.

• Snooze Publishing enabled in Guesty.

  Check if snooze publishing is active in Guesty and disable it to prevent downtime.

Listing archived on Vrbo.

Request Vrbo to unarchive the property.

Listing must be enabled by a Vrbo Customer Service Representative (CSR).

Request Vrbo to enable the property to go live.

Listing has fewer than 6 valid images or duplicates

• Upload at least six images (JPG, GIF, or PNG) with a minimum resolution of 1024x683px.
• Remove duplicate images.

No nightly rates set.

Add nightly rates.

Bathroom count missing.

Add the number of bathrooms.

Max occupancy missing.

Set the maximum occupancy.

Missing description.

Add a property description (between 400 and 10,000 characters).

Missing property title.

Add a property title (between 20 and 80 characters).

Missing property name.

Add a property name (up to 400 characters).

Property type not selected.

Select a property type.

Address not validated.

Ensure the address is verified by Google Maps.

Coordinates missing.

Add the property's longitude and latitude.

Address validation issue on Vrbo.

Request Vrbo to resolve an address verification issue.

Registration/legal info missing.

Add a valid registration number to the listing in Guesty.

Postal code invalid.

Remove dash and digits after the first 5 digits in the ZIP code, then republish.