This troubleshooting guide addresses common syncing issues between Guesty and Vrbo. Follow these troubleshooting steps to resolve problems with property listings, photos, descriptions, and other content not properly syncing between systems.
Content not syncing to Vrbo
If you see that changes made in Guesty are not appearing in Vrbo, there is missing content in Vrbo, or if Vrbo displays outdated information, follow the steps below to resolve the issue.
Check sync timeframe
Check when you made the changes. Changes typically take 24-48 hours to appear on Vrbo.
Check character limits
Vrbo enforces strict character limits:
- Titles: 20-80 characters long
- Descriptions: 400 to 10,000 characters long
- House Rules: Only the first 150 characters sync to Vrbo.
Content exceeding these limits will be shortened or fail to sync. See how to fix shortened descriptions or missing sections.
Check listing connection
Follow the steps to ensure your listings are active. If you see any error messages, refer to our Vrbo publishing errors article for resolution. Wait for 24-48 hours for changes to reflect on Vrbo.
Learn more about what data is synced between Vrbo and Guesty and where to manage it.
Photos not syncing to Vrbo
If you see that photos or their descriptions/captions are not appearing in Vrbo, or they are appearing in the wrong order, follow the steps below to resolve the issue.
Check photo requirements
- At least one exterior photo of the property
- At least 5 total photos. It is recommended to have 15-20 for better listing performance
- Photo orientation: Use horizontal (landscape) orientation for better visibility
- High-quality images: minimum 1024x683 pixels
- Maximum file size: 20MB
- Supported formats: JPG, PNG
- These types of images will fail moderation and be excluded from listings:
- Contain watermarks, logos, copyright marks, text, or arrows
- Contain people
- In black-and-white or sepia tone
- Rotated, blurry, out of focus, pixelated, over-sharpened, or enlarged
- Close-up shots of plants or flowers
- Showing illegal paraphernalia per federal law
- Illustrations, animations, maps beyond the property, 3D renderings, or crude floor plans
- Too dark / insufficient light
- Collages or combined images
Check photo count
Vrbo requires at least one photo. A maximum of 50 photos is allowed.
Check photo captions
Each photo caption can have a maximum length of 400 characters. Avoid special characters in captions.
Reorder your photos
Reorder your photos in Guesty, or move your main photo to a different position, save changes, and then move it back.
Disable Vrbo AI hero photo
Vrbo uses an AI-powered tool to select a primary photo for your listing automatically. Using this feature can override the photo order you set in Guesty. If your primary photo on Vrbo doesn't match your main photo in Guesty, disable the AI hero photo directly in your Vrbo account.
Check for processing status
Allow up to 24 hours for processing before sync begins.
Learn more about managing listing photos.
Title and description issues
If you see that descriptions are cut off, formatting is not visible, or unusual text is added to your titles or descriptions, follow the steps below to resolve the issue.
Fix short titles
Ensure your titles have 20-80 characters. Vrbo automatically adds the text "Sum" to title under 20 characters. For example: "Beach House" can be changed to "Luxurious Beach House with Ocean Views".
Fix shortened descriptions or missing sections
Vrbo has a 10,000 character limit for the entire property description. Guesty merges several description fields from your listing into a single description for Vrbo. If the combined text exceeds the limit, some sections may be cut off or not appear at all.
Guesty sends the description sections to Vrbo in the following order:
- Summary
- Space
- Guest access
- Neighborhood
- Getting around
- Other things to note
- Interaction with guests
For example, if the combined text from "Summary" and "Space" already exceeds 10,000 characters, the remaining sections don't sync with Vrbo. The sync still shows as successful, but the content won't appear on the Vrbo listing.
If you find that a description section is missing on Vrbo, review the character count of all your description fields. Move the most important information, such as pet fees or registration requirements, into earlier or shorter sections. Alternatively, shorten the content in longer sections to ensure all sections fit within the overall limit.
Fix formatting
Use simple formatting such as basic paragraphs and bullet points. Remove complex formatting like tables or colored text, and any HTML formatting.
Learn more about setting a listing title and description fields.
Room arrangement discrepancies
If you see that amenities not displaying correctly, the occupancy limits differ from settings, or if there is an incorrect number of bedrooms or bathrooms, follow the steps below to resolve the issue.
Check room set-up
Check the listing's room arrangement configured in Guesty matches the property. Confirm bathrooms designations (full vs. half bathrooms) and ensure the bedroom order is correct.
The bedroom order in Vrbo reflects exactly how it is configured in Guesty. There is no additional sorting logic applied before the data is sent to Vrbo. If the order is incorrect, adjust the bedroom order in Guesty to match the desired sequence in Vrbo.
Check amenities
Review Vrbo's amenity list and match it accordingly in Guesty. Focus on key amenities that affect search filters.
Learn more about managing a property room arrangement.
If the issue persists, contact us with the following:
- Your listing ID.
- Screenshots of the issue.
- Timeline of when changes were made.
- Any error messages received.