Understanding the Inbox widgets

The Inbox and Multi-Calendar widget streamlines your workflow by displaying reservation details directly alongside your conversation thread or calendar. You can view and edit essential booking information without navigating away, helping you resolve guest inquiries faster and more efficiently.

To open the widget, click Inbox or Multi-calendar in the side navigation menu. In the Inbox, the widget appears automatically on the right side of your screen. In the Multi-Calendar, it appears once you select a reservation.

Some widget icons differ between the Inbox and Multi-Calendar.

Note:

Some booking channels limit editing capabilities. Editable fields are clickable or display a dropdown icon.

Reservation

Click this icon to view reservation details. By default, the most recently created reservation appears at the top.

If a guest has multiple reservations, click the arrow next to the confirmation code and select the relevant reservation from the dropdown list. Reservations are listed by creation date.

To edit a guest's reservation, click and select Edit reservation. Once finished, click Save.

You can perform the following actions in the widget's Reservation section:

The widget displays check-in and check-out times based on the listing's time zone. Click to open the relevant reservation page.

Comments

Click this icon to view, add, or reply to internal comments. Click the field at the bottom to add a comment. Click to reply to a comment.

Operations

Click this icon to view tasks and statuses related to the reservation. The operations widget integrates with the Inbox, Reservation page, and tasks reports.

Listing

Click this icon to view listing details, including name, address, and amenities. Scroll to view additional information. Click to open the listing in Guesty.

Guest

Click this icon to view guest details. Hover over a section and click Edit to make adjustments.

You can perform the following actions in the widget's Guests section:

Automated messages

This widget is available in the Guety Inbox only.

Click this icon to view and manage the relevant reservation's automated messages from the Inbox. Once the reservation is confirmed, this section displays all messages scheduled for the guest.