Collect valuable information from your guests, such as their names, email addresses, and mobile numbers, by sending a check-in form before their arrival. Learn more in our introduction video, and see below for instructions on how to get started.

Before you begin

When a guest completes the check-in form, information they enter is visible in the reservation's guest details. Existing guest details in the reservation may be overridden. 

The check-in form overrides the following guest details:

The check-in form does not override the following guest details:

  • Estimated time of arrival or departure

If a guest enters their planned arrival and departure times on a check-in form, the reservation's ETA and ETD will not be updated automatically. The guest will be instructed to contact you to request early check-in or late check-out.

Airbnb

Guesty is an officially recognized software partner of Airbnb, granting Guesty certain off-platform capabilities under Airbnb’s updated policy, such as:

  • Collecting disclosed mandatory fees and security deposits outside of Airbnb when legally required.
  • Managing the guest experience and communications with guests whether optional or required by law, such as when a guest registers.

The guest app is fully customizable, allowing you to adjust automations and forms for Airbnb reservations specifically. 

Note:

While Guesty provides you with the full set of tools, it is your responsibility to review Airbnb's full Off-Platform Policy to ensure your usage is compliant. 

Create a check-in form template

Customize the check-in form by adding your logo and editing the default text. 

Send a check-in form to guests

Automate the sending of check-in forms or send them manually.

Viewing a completed check-in form

Easily view information and attachments sent by guests. 
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