Important:
We’re making an important update to improve your guest management process. Starting February 28th, the Check-in Form and Rental Agreement features will be phased out. To ensure uninterrupted service and access to these features, please transition to the Guest App—your new, all-in-one solution for guest data collection.
Collect valuable information from your guests, such as their names, email addresses, and mobile numbers, by sending a check-in form before their arrival. Learn more in our introduction video, and see below for instructions on how to get started.
Before you begin
When a guest completes the check-in form, information they enter is visible in the reservation's guest details. Existing guest details in the reservation may be overridden.
The check-in form overrides the following guest details:
- First and last name
- Phone number: Added and marked as primary contact number
- Email: Added and marked as primary email address
the check-in form does not override the following guest details:
- Estimated time of arrival or departure
If a guest enters their planned arrival and departure times on a check-in form, the reservation's ETA and ETD will not be updated automatically. The guest will be instructed to contact you to request early check-in or late check-out.
Create a check-in form template
Send a check-in form to guests
Viewing a completed check-in form
