Sending Reminders to Guests to Complete Their Check-In Form

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You can gather information about a guest's stay by sending them a Check-in Form prior to their arrival. Ensure that the form is completed in advance of check-in by automatically sending reminders to relevant guests. Follow the instructions below to create reminders via Workflows.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. From the top menu, click Automations.
  3. At the top right, click New workflow.
  4. Click the Show advanced best practices link at the bottom of the pop-up.
  5. Select a template with the check-in form tag. These templates include the check-in form condition in the relevant Automated Message.
  6. Use the options on the right to set which reservations the workflow will be applied to.
  7. Click on the relevant step in the workflow to customize the automated message.
  8. Activate the workflow.


Create a setup similar to the Automated Message that is used to send out the Check-in Forms. For example, if the Check-in Form is only being sent for reservations from certain booking channels, ensure that this reminder message follows a similar setup.

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