After you connect your Booking.com account to Guesty, you can connect your Booking.com listings in two ways:

  • Publish your Guesty properties to Booking.com. Create a new property or use an existing property in Guesty and add it to your Booking.com account. 
  • Link your existing properties in Guesty to your existing listings in Booking.com.

This article explains how to link your Booking.com listings to Guesty. 

The default connection type for a linked listing is rates & availability sync. Learn where you should manage your listings, reservations, and guest communication based on this connection type. You can also switch the connection type.

Limitations

  • Reservations with past dates won't be imported to Guesty when you link a listing. Learn more about uploading past reservations manually.
  • A Booking.com room ID can only be linked to one Guesty listing.
  • Only single and multi-unit listings can be linked to Booking.com. Linking sub-units isn't supported. When linking a multi-unit, select the main unit in Guesty, not the sub-units.

Before you begin

  • Follow these steps before linking listings to Guesty.
  • To integrate a hotel with Booking.com:
    1. Create each room type as listings under a complex on Booking.com. The complex will be assigned one hotel ID with multiple room IDs. 
    2. Link the hotel with the corresponding complex in Guesty and each room type with the corresponding listing in Guesty. The main complex is displayed first, with each room type in a separate row below it.
  • To link a new room to Guesty, connect it to a rate plan on Booking.com before attempting to link it. Only rooms with active rate plans are visible during the linking process.

1. Link a property to Booking.com

Watch our video and follow the steps to link a Guesty property to a Booking.com listing.

Step by step

  1. Sign in to your Guesty account.
  2. In the side navigation menu, click Marketing and sales icon Marketing and sales to open the dropdown menu.
  3. Under Channel management, select Distribution.
  4. Click the Booking.com thumbnail.
  5. In the Booking.com integration dashboard, verify that the relevant account status is Connected. If it is disconnected, reconnect the account first.
  6. Select the relevant account.
  7. Click Start linking your listings (or Link listing in the top right if you have linked before).
  8. In the Select Booking.com property page, enter the Booking.com property ID and click Next. The property ID can be found in the Booking.com Extranet’s property dashboard.
  9. In the Link to Guesty listing(s) page, under Matching listing in Guesty, select the relevant listing in Guesty and click Next
    Linking interface screenshot
  10. In the Listing policy setup page, apply a rate plan or cancellation policy.

    Note:

    Your selection will override any existing rate plans on Booking.com. Avoid creating rate plans directly in Booking.com once connected.

  11. Click Link property to Guesty in the top right.

2. Finalize the setup in Booking.com

To ensure sync consistency, verify the following settings on the Booking.com Extranet:

  • Taxes
  • Cleaning fee
  • Authorization hold

Troubleshooting linking listings

If a listing doesn't appear in the dropdown menu:

  1. Ensure the property in Guesty is Active and Listed.
  2. Ensure you are linking at the multi-unit level, not directly to sub-units.
  3. Confirm the number of units in Booking.com matches Guesty exactly.
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