Mid-stay relocation allows you to move guests between units during an active direct reservation while maintaining the same reservation ID and confirmation code, without needing to cancel and rebook.
Important:
Mid-stay relocation is available for direct reservations only.
Requirements
Before relocating a guest, make sure the following requirements are met:
- You can only relocate guests during an active reservation—after check-in and before check-out.
- Both listings must share the same currency, time zone, and country.
Financial considerations
- Non-accommodation fees stay linked to the original listing but can be manually adjusted.
- Accounting users: Reservation expenses and owner charges remain associated with the original listing. If needed, you can add owner expenses or charges for the new listing as a manual transaction.
- Payments continue to be processed based on the original listing settings. You can assign a new credit card if needed.
For a complete breakdown, learn how mid-stay relocations affect financials and the guest folio.
Limitations
- You can't relocate a guest if a locking period prevents updates to historical data.
- You can't modify or reverse a relocation once it's complete. If needed, you can relocate the guest again.
- Guests can’t return to previously stayed units within the same reservation.
- After a relocation, you can make reservation changes only on the final property.
Owners
- You can't relocate owner reservations.
- For non-accounting users, the "Estimated owner's revenue" data field is temporarily unavailable for accounts with mid-stay relocation enabled.
Relocate a reservation
You can relocate ongoing reservations either from the Reservation page or from the Multi-calendar.
Step by step
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - Click the relevant reservation.
- In the Overview tab, click the Property tile, or in the quick actions section, click
and select Change property from the dropdown.
- In the right-side panel, select whether to relocate the guest for the full duration of the reservation or mid-stay.
- In the pop-up, select the destination property from the dropdown or search for the property name in the search bar. The property list is ordered by proximity to the current property.
- At the bottom right corner, click Next.
- In the pop-up, review and configure related financial settings.
- Check the I confirm that I want to relocate this guest box.
- Click Relocate with original price or Relocate with new price.
- In the pop-up, click Got it.
Step by step
- Sign in to your Guesty account.
- In the side navigation menu, click
Multi-calendar. - Select the relevant reservation.
- In the right sidebar, click and select Edit reservation.
- Click Listing, and click Relocate guest mid-stay.
- In the pop-up, select the destination property from the dropdown or search for the property name in the search bar. The property list is ordered by proximity to the current property.
- Click Manage property rate.
- In the pop-up, review and configure related financial settings.
- Check the I confirm that I want to relocate this guest box.
- Click Relocate with original price or Relocate with new price.
- In the pop-up, click Got it.
Making additional relocations
Once a relocation is made, it can't be edited. Instead, relocate the guest again by following the steps above. Details of previous relocations appear in the Reservation Multi-Calendar widget and the side panel that opens when you click the Property tile on the Overview tab of the reservation page.
View relocation details
Review where mid-stay relocation details appear across different places below.
Multi-Calendar
The Multi-Calendar visually displays mid-stay relocated reservations as split blocks for the relevant properties.
Hover over a block to see a specific line indicating the mid-stay move and the new property's name. Click the block to open the reservation details in the reservation widget, where you can review the number of nights spent in each property and their exact dates.
Reservation page
In the Overview tab, the Property tile displays a label showing that a mid-stay relocation occurred.
Guest folio
The financial breakdown is dynamically updated to reflect the mid-stay relocation, ensuring accurate billing across properties.
Learn how mid-stay relocations affect financials and the guest folio.
Reservation logs
Each relocation is documented, with a specific entry noting the transfer between listings.
Reservation report
You can filter for mid-stay relocations in reservation reports and add specific relocation columns to your custom reports to track these special cases.
Inbox and message automations
Conversations display a "Guest moved mid-stay" indication. Any automated messages automatically update based on the new property's specific settings.
