You can easily see what changes were made to a reservation using the reservation log.
Follow the steps below to access the activity log of a reservation:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - Click the relevant reservation.
- Select the Activity log tab on the reservation sub-menu.
Use the reservation log to track the following activities and see the name of the user who made them. Dates and times reflect your device's time zone.
- Reservation creation date
- Reservation status change
- Property change
- Change in check-in or check-out dates
- Custom fields update
- Change in the number of guests
- Add a note
- Add internal comment
- Reservation cancellation
Reviewing changes made by Guesty AI agents
Guesty's agents from the Agents hub can make changes to a reservation, including adding notes, creating tasks, messaging guests, adjusting payments, and updating the reservation status.
When an agent makes a change, the "Team member" column displays "Guesty agent" and specifies the agent's name.
A notification also appears in two places:
- On the reservation's Overview tab: Click View activity log to open the log directly. If multiple notifications are shown, click View all first, then click View activity log in the side panel.
-
In the Guesty Inbox: A similar notification appears in the relevant conversation thread in the Reservation widget.
