The information in this article is relevant only for Guesty Lite users who started connecting Vrbo before 19 Feb 2024 and for Pro users.
Vrbo does not allow listings to be published that do not comply with their requirements. For most of the requirements, Guesty will prevent you from publishing the listing in the first place, and display an error message. For example:
See the list of common issues and how to handle them below.
If you were able to publish your listing but it is in "Failed" or "Contact Vrbo" status, or it has been in "pending", status for more than 72 hours, see information here.
Error reason is blank
If there is no reason provided, it appears that the listing you are attempting to publish is a multi-unit listing, which Guesty's integration with Vrbo does not currently support. If your property is configured as a multi-unit in Guesty, you will need to publish each individual sub-unit as a separate listing on Vrbo to ensure accurate availability representation.
Wrong format of published address
For each listing in Guesty, you can set two types of addresses - the listing address and the published address. If you only set the listing address, it will be the default address that appears on the booking channels, the booking website, and quotes that are sent to guests.
To address the issue with the wrong format, ensure that the published address is set correctly by following the steps here.
Listing language error
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"The listing should include content in the following Vrbo brand language: (language code)" |
Note:If you are part of the Pilot program to manage multiple languages in Guesty, see here. Vrbo brands support specific languages, and it's essential to match your listing content in Guesty with the supported language of your Vrbo brand, that was selected when connecting to Guesty. To confirm the supported languages for your specific brand, refer to page 35 in Vrbo's Self-Service Onboarding guide: For example, if you select Vrbo Spain as your brand, all listing content must be in Spanish. Guesty automatically verifies each listing's content for language accuracy and alerts you if adjustments are necessary before publishing. To address this, ensure all listing descriptions in Guesty align with the brand's native language. Keep in mind that even single non-native words can trigger this issue. For instance, if your description is in Spanish but includes a word like "internet," you'll need to either remove or translate such words before successfully publishing on Vrbo. Note:If the master brand is English-speaking, Vrbo automatically uses Google Translate and pushes the translations to all other Vrbo international websites. |
Invalid address
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"Listing should have a valid address" |
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When publishing a listing from the drop-down, the address is automatically broken down into components (street, city, zip code, etc.) that populate the address fields in Guesty’s database. However, sometimes the Google Maps address is missing one or more of those components, which triggers the error message to appear. If you receive an "invalid address" error message, please make a copy of this Excel template, fill out the required fields, then contact us with the completed form attached.
Required Fields
Tips:
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Auto payment issue
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"You can't publish the listing because:" |
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To integrate to Vrbo you must set a Guesty auto payment rule. To comply, go to the listing: Automation Auto Payments Set up a "rest of payment" or "at confirmation"." To resolve this issue, follow the steps here. |
Listing missing
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Listing does not appear in the drop-down menu when publishing |
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The list is limited in the number of displayed listings. If it doesn't appear in the drop-down, start typing its nickname, title, or address and the search bar will auto-populate with matching listings. Learn more |
Other error messages
Note:
Contact 
Vrbo indicates that you will need to contact Vrbo directly to resolve the particular issue.
Vrbo to resolve a payment issue.Share the property in Vrbo's Listing Integration to go live.
Contact Vrbo to unarchive the property to go live.
Contact Vrbo to enable the property to go live.
Upload at least six images (JPG, GIF, or PNG) with a minimum resolution of 1920x1080 to publish the listing.
Add nightly rates to publish the listing.
Add the number of bathrooms to publish the listing.
Add the maximum occupancy to publish the listing.
Add the property's description (between 400 and 10,000 characters) to publish the listing.
Add the property's title (between 20 and 80 characters) to publish the listing.
Add the property's title/name (up to 400 characters) to publish the listing.
Select a property type to publish the listing.
Add the property's Google Maps verified address to publish the listing.
Add the property's Longitude and Latitude to publish the listing.
Contact Vrbo to resolve an address verification issue.
Go to Vrbo's Local laws section to add the legal information your local jurisdiction requires to publish the listing. For more help, please Contact Vrbo
Verify if the listing's zip code includes a dash after the initial five digits. Remove the dash and all following digits, then attempt to republish the listing in Guesty.
You can use "Unnamed Road" as a placeholder for listings or addresses where the actual street name is unknown or does not exist.