Error Message: Requires Property or Room License Details

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You can publish listings from Guesty to at any time. If you receive this error message when doing so, property or room license details are required by for the listing's region. To resolve the issue, follow the instructions below. Once done, return to the error message and click Retry to attempt the publish of the listing.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Listings.
  3. Click the relevant listing.
  4. If the listing is a multi-unit, access the listing's main settings or click a sub-unit. Learn how to do this here.
  5. In the listing's menu, click Property.
  6. Scroll down to Property License and enter the license number.
  7. Click Save.


When adding a license number to a multi-unit listing via its main settings, you will be prompted to choose whether or not it should apply to all the listing's sub-units. Click Yes or No.


We're here to help resolve issues as quickly as possible. See our Troubleshooting category.

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