Booking.com publishing errors

A duplicate listing or property was detected on the Booking.com extranet.

Check if you have an existing listing with the same name or address:

1. In your Guesty account, search for the title of the listing.
2. On the Booking.com extranet, search for the same listing.

If the listing exists on both platforms, link the listing.

If not, update the listing title in Guesty. Once done, return to the error message and click Retry to attempt to publish the listing again.

Guesty is not set up as the connectivity provider for the listing on Booking.com.

Add Guesty as the connectivity provider.

You are attempting to connect to a hotel ID that is not accessible or valid.

Make sure Guesty is set as the connectivity provider on Booking.com.

Contact us if Guesty is the connectivity provider for the listing.

Follow these steps to resolve this issue:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales to open the dropdown menu.
3. Under Revenue management, select Promotions.
4. Select Mobile rate from the "Type" dropdown menu filter and locate the relevant Booking.com mobile promotion (for example: "Early Bird Promotion").
5. Click the number shown under "Assigned listings".
6. In the pop-up message, locate the listing. Use the search bar to narrow down the results.
7. Toggle off the name of the listing and click Apply changes.
8. In the side navigation menu, click Marketing and sales and select Distribution.
9. Click the Booking.com thumbnail.
10. Click the relevant account, and locate the failed listing's row.
11. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.
12. Once the listing has successfully connected, you can toggle on the mobile promotion.

Upload at least three images to connect the listing. It is recommended to use landscape images (i.e. horizontal). Ensure the images you want to upload meet Booking.com's requirements:

• Minimum resolution: 2048x1080 px
• Maximum dimensions: 14000x14000 px
• Maximum file size: 50MB

Once done, follow the steps below to reestablish the connection process:

1. Sign into your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Booking.com thumbnail.
4. Click the relevant account, and locate the failed listing's row.
5. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected".

Images are still being processed. Wait 30 minutes and then follow the steps below to reestablish the connection process:

1. Sign into your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Booking.com thumbnail.
4. Click the relevant account, and locate the failed listing's row.
5. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected".

The listing's postal code doesn't correspond with the country in which the listing is located.

Follow the troubleshooting steps below to resolve the issue.

1. Sign in to your Guesty account.
2. In the side navigation menu, click Properties.
3. Select the relevant property.
   If the listing is a multi-unit, access the multi-unit listing's main settings.
4. In the side navigation menu, select Details and layout, then click Location & details.
5. Click Edit next to "Full address".
6. Under "Property address" click .
7. Update the zip code (postal code) field.
8. Click Save.

Attempt to publish the listing again.

Invalid details error could include:

• Another listing is identical or has the same name or address.
• There is another property with the same address or name in your Booking.com account.
• Property names can’t include punctuation, asterisks, or symbols.
• Add a valid property title to connect the listing.
• Can not create hotel with the same (name, long/lat, address)

Update the listing's title.

• It should not include any email addresses, website links, phone numbers, emojis, repetitive special characters, or repetitive capitalized letters.
• It should not include the following word(s) or phrase(s): annex, arab, arsenal, charg, chef, comfortable, God, german, kayak, kill, sue, wifi, wth, yards.

Update the listing's address.

Then retry publishing the listing by following these steps:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Booking.com thumbnail.
4. Select the relevant account.
5. To the right of the relevant listing, click the dropdown menu next to "Failed" and click Retry.

Contact us if the issue persists.

The phone number entered is incorrect or invalid.

Contact us with the relevant contact telephone number.

If you encounter this error, it is likely that the kitchen or kitchenette needs to be added directly on Booking.com's Extranet to enable a successful connection.

Follow the troubleshooting steps below to resolve the issue.

1. Log in to Booking.com's Extranet to verify that the "kitchen" or "kitchenette" is added to your listing. If not, add the correct amenity for the room type.
2. In Guesty, click Fix now on the error pop-up window. You will be redirected to the amenities section of the property page.
3. Under "Amenities", make sure that “kitchen” or ”kitchenette” is selected.
4. Try to reconnect the listing again:
5. In the side navigation menu, click Marketing and sales and select Distribution.
6. Click the Booking.com thumbnail.
7. Click the relevant account, and locate the failed listing's row.
8. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected".

Follow these steps to resolve the issue:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Properties.
3. Select the relevant property.
4. In the side navigation menu, select Pricing & Policies, then click Pricing.
5. Click Edit next to "Additional fees & charges".
6. Turn off the toggle next to "Use your account's default settings".
7. Click Save.
8. In the side navigation menu, click Marketing and sales and select Distribution.
9. Click the Booking.com thumbnail.
10. Click the relevant account, and locate the failed listing's row.
11. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.
    

Once the listing has successfully connected, you can toggle on Use your account's default settings again.

Add a license number to your property in Guesty. Once done, return to the error message and click Retry to attempt to publish the listing again.

The room ID doesn’t exist or wasn't configured correctly on Booking.com.

1. Navigate to Booking.com.
2. Under "Property" > "Room details", identify if the room is active.
3. Compare the room ID on Booking.com with the problematic room ID to make sure it is the correct room ID.
4. If the room ID is active and correct, check the room has a calendar under “Rates and Availability” > “Calendar”.
5. If the room doesn't have a calendar, the room ID won't appear in Guesty. Assign the room to a rate plan on the Booking.com extranet.

Contact us if the issue persists.

There was a connection issue or server delay during synchronization.

Click Retry to attempt to publish the listing again.

The listing is not assigned to any rate plan in Guesty.

Assign the listing to a rate plan in Guesty before publishing.

If there is no rate plan yet, create one and then assign the listing to it.