Sending a guest a message or an image

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Communicate with your guests with ease using Guesty's Inbox.
You can send pre-saved responses to answer frequently asked questions quickly, add an internal note to a guest's conversation for you and your team, and even choose how a message is sent, such as through the booking channel, email, SMS, or WhatsApp.

Sending a message

Follow the instructions below to choose a platform when sending a message to a guest in the Inbox.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top menu, click .
  3. If relevant, click Guests inbox, on the left sidebar.
  4. Click the relevant message thread on the left side.
  5. At the bottom of the page, click Type your message here.
  6. Choose the type of communication method to send the message through (via Email, WhatsApp, SMS). If you'd like to send a message via email:
    • Via Airbnb
      Choose Via Airbnb to send the message through the Airbnb platform for Airbnb reservations.
    • Via
      Choose Via to send the message through the platform for reservations.
    • Via Email
      Choose Via Email to send the message to the guest's primary email address as it was set on the channel (through the channel's platform inbox or to the guest's private email)
  7. Click Type your message here.
  8. Enter the relevant text.
  9. Click the blue Send button.


Inserting and editing images in a message


You cannot add attachments when sending a message Via or Via Airbnb. To send an attachment, send Via Email.

You can add multiple images to a message.
Keep in mind that you can only upload one image at a time.

Follow the instructions below to insert/edit an image to a message in the Inbox.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top menu, click .
  3. Select the relevant conversation.
  4. In the "Type your message here" section at the bottom, use the drop-down to select Via Email. Choosing this option will open a selection of buttons above the message field.
  5. Click the "attach image" icon in the tool bar (shown in the image above).
  6. A pop-up window with 2 options to insert your image will appear: General or Upload.

    General Upload

    1. Select General to upload an image via a link.
    2. Add the link of the image to the Source.

    1. Select Upload to upload your image your device storage.

    2. Either drag and drop the file into the pop-up or browse existing files on your computer to upload the image. 

  7. You can resize your image if needed under General.
    If necessary, click the lock/unlock icon to add/remove proportion restraints. To resize an image after saving, highlight/select your image and click the "attach image" icon.
  8. Click Save.

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