Important:
Accounting users: Don't delete a property, as it will break the integrity of your data. Learn more.
Removing properties you no longer manage keeps your account organized and ensures your Guesty bill stays accurate. Deleting a property is a permanent action that removes all associated data from Guesty. If you want to keep the data for future reporting but stop active management, we recommend deactivating it instead.
When you delete a property, its data won't appear next to charges on your Guesty bill. Instead, you'll see "Software" or "Undefined". You can still view assigned reservation details on the reservations page, but you must assign them to a new property to make any changes.
A notification will appear in the summary section to indicate that the original property has been deleted.
Learn about the different ways to disable a property in Guesty.
Before you begin
-
Disconnect the property from any connected booking channels.
- Learn how to do this for Airbnb, Google VR, HVMB, and additional booking channels.
- For Booking.com, you must disconnect the property and then remove it from the integration page. Follow these instructions.
- Contact us to disconnect the property from Vrbo.
- Unassign the property from the owner before deleting it. This is meant to prevent an empty property item from appearing on an owner profile. It will not impact the owner or their reports.
Delete a property
Follow the instructions below to delete a property from Guesty.
Use this troubleshooting if you're unable to delete a complex.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant property.
If the property is a multi-unit or complex, access the property's main settings to delete the entire property or click a sub-unit to delete it individually. -
In the left-side menu, click Settings.
For a complex, click Delete complex and all of its data. Then, type in your full name, and click Delete complex. If deleting a multi-unit or a single unit, continue to the next step.
- On the top right, click Actions.
- Click Delete property.
- If the property is still connected to booking channels, disconnect it first, then click Done. Otherwise, tick the
I have read and understood the result of permanently deleting this property checkbox and click Yes, permanently delete.
