Deleting a listing

Important:

Accounting users: Do not delete a listing as it will break the integrity of your data. Learn more.

You can delete a listing from Guesty at any time. All data related to the listing will be permanently deleted. Once a listing is deleted, the listing's data and associated reservations won't be displayed next to the relevant charges on your Guesty bill. You'll see "Software" or "Undefined" instead. If you don't want to permanently remove the listing, deactivate it temporarily. A deactivated listing will show the full data on your bill.

Learn about the different ways to disable a listing in Guesty

Reservations assigned to a deleted listing will not route you to the reservation summary page, and the guest details will not be available in the widget. To fix this issue, move the reservation to another listing. If you want to retrieve the reservation data before reassigning it to an active listing, contact us.

Before you begin

Delete a listing

Follow the instructions below to delete a listing from Guesty.

Use this troubleshooting if you're unable to delete a complex. 

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
    If the listing is a multi-unit or complex, access the listing's main settings to delete the entire listing or click a sub-unit to delete it individually.
  5. In the left-side menu, click Settings. For a complex, click Delete complex and all of its data. Then, type in your full name, and click Delete complex. If deleting a multi-unit or a single unit, continue to the next step.
  6. On the top right, click Actions.
  7. Click Delete property.
  8. If the listing is still connected to booking channels, disconnect it first, then click Done. Otherwise, tick the checkbox I have read and understood the result of permanently deleting this property, and click Yes, permanently delete.
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