Important:
Accounting users: Do not delete a listing as it will break the integrity of your data. Learn more.
You can delete a listing from Guesty at any time. All data related to the listing will be permanently deleted. Once a listing is deleted, the listing's data and associated reservations won't be displayed next to the relevant charges on your Guesty bill. You'll see "Software" or "Undefined" instead. If you don't want to permanently remove the listing, deactivate it temporarily. A deactivated listing will show the full data on your bill.
Learn about the different ways to disable a listing in Guesty.
Reservations assigned to a deleted listing will not route you to the reservation summary page, and the guest details will not be available in the widget. To fix this issue, move the reservation to another listing. If you want to retrieve the reservation data before reassigning it to an active listing, contact us.
Before you begin
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Disconnect the listing from any connected booking channels.
- Learn how to do this for Airbnb, Google VR, HVMB, and additional booking channels.
- For Booking.com, you must disconnect the listing, and then remove it from the integration page. Follow these instructions.
- Contact us to disconnect the listing from Vrbo.
- Unassign the property from the owner before deleting it. This is meant to prevent an empty property item from appearing on an owner profile. It will not impact the owner or their reports.
Delete a listing
Follow the instructions below to delete a listing from Guesty.
Use this troubleshooting if you're unable to delete a complex.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant listing.
If the listing is a multi-unit or complex, access the listing's main settings to delete the entire listing or click a sub-unit to delete it individually. - In the left-side menu, click Settings. For a complex, click Delete complex and all of its data. Then, type in your full name, and click Delete complex. If deleting a multi-unit or a single unit, continue to the next step.
- On the top right, click Actions.
- Click Delete property.
- If the listing is still connected to booking channels, disconnect it first, then click Done. Otherwise, tick the checkbox I have read and understood the result of permanently deleting this property, and click Yes, permanently delete.