Linking Expedia listings to Guesty

After creating an Expedia account, set Guesty as your connectivity provider before linking your Expedia listings to their corresponding listings in Guesty. Your Expedia account isn't directly integrated with Guesty, only linked listings are connected. Publishing new listings from Guesty to Expedia is not currently supported.

Before you begin

Complete the following steps before starting the integration: 

• Activate your Expedia account: Ensure your Expedia account is active with at least one property listed. 
• Set Guesty as PMS: Set Guesty as the Property Management System (PMS) on Expedia Partner Central. If you manage more than 20 properties, contact us for help with bulk setup.  
• Create listings in Expedia: Create your listings in Expedia.
• Create listings in Guesty: Create the corresponding Expedia listings in Guesty. If you manage a complex on Expedia, ensure it’s also set up as a complex in Guesty. Each listing must have an active rate plan or cancellation policy to be bookable.
• Verify settings: Ensure all properties have the following settings in Expedia: 
  • Tax exclusive=true 
  • Tax inclusive=false 
  • Pricing model: “Occupancy based pricing” or “Per day pricing”
• Confirm currency settings: Contact your Expedia Account Manager or Expedia Support to ensure the currency in your Expedia account matches the currency in your Guesty listing. Update the currency in Guesty if needed.

1. Set Guesty as your connectivity provider

Set Guesty as your connectivity provider on Expedia to receive guest messages in the Guesty Inbox. 

To ensure you receive all messages, navigate the Expedia Extranet and do the following:

• Under "Role selection" select Guest experience user/Reservation manager.
• Under "Guest Messages" toggle on Email.
• Log out from your current account and accept the invite from Expedia for Guesty’s integration email.

Learn more about forwarding guest communication to Guesty using an integration email.

2. Link an Expedia listing to Guesty

Follow these instructions below to link an Expedia listing to Guesty.

Step by step

1. From Expedia Partner Central, find the property ID (Hotel ID) for the property you want to link. 
2. Sign in to your Guesty account. 
3. In the top navigation bar, click the mode selector and select Growth mode. 
4. Click Distribution.
5. Select the Expedia thumbnail. 
6. Paste the Expedia property ID and click Next. 
   
7. Match the Expedia listing to the corresponding Guesty listing. If the listing is a complex, select the relevant Guesty listing or click Create new.
8. Click Connect.

   

9. Click Next and select either a rate plan or a cancellation policy. You must assign one even if you already have a rate plan on Expedia.
10. Click Link property to Guesty.

It may take up to 30 minutes for the listing to update on Expedia. You'll still need to manage certain aspects from Expedia.

3. Set up communication sync

Set up your Guesty integration email on Expedia to receive messages directly in your Guesty Inbox.

To ensure you receive all messages:

• Under "Role selection" choose Guest experience user/Reservation manager.

• Under "Guest Messages" toggle on Email.

Learn more about forwarding guest communication from Expedia to Guesty.

4. Add channel commission

Follow the instructions to configure the channel commissions. Expedia takes 18% to 21% channel commission. Failure to add channel commission will result in incorrect accounting and commission calculations.

5. Add fees in Expedia

Add required fees as follows:

• Rate plan fees: Add these fees after linking with Guesty to ensure they are included in the guest's total rate. Adding them before linking may reset rate plans, causing fees to be excluded. See how to set up a cleaning fee for instructions. 
• Property fees: These fees can be added at anytime as they are unaffected by the syncing process. They're collected upon the guest's arrival.

Manage pre-existing Expedia reservations

Pre-existing reservations and blocked dates don’t automatically import from Expedia to Guesty. To ensure accurate tracking and prevent double bookings, manually create these reservations to block the dates in Guesty.