Deactivating or activating a listing

You can deactivate and reactivate a listing at any time. When a listing gets activated, Guesty will manage the listing, and billing for the listing will start. If you wish to stop the billing for your listing for a while, but not to delete it permanently, you can deactivate it.

Learn about the different ways to disable a listing in Guesty.

Deactivate a listing

Note the following before deactivating a listing:

Reservations

Changing a reservation is not possible if the listing is inactive.

Billing

Confirmed reservations made before listing deactivation are billed regardless of the check-in date. To avoid being billed for a listing for a specific month, deactivate the listing before the end of the previous month. If a listing is deactivated mid-month you will still be billed for the full month.

Accounting

If you're using our Accounting feature, deleting listings is not recommended.

Automation

Deactivating a listing will deactivate all automation and calendar features such as Smart Calendar Rules. Reactivating the listing doesn't reactivate Smart Calendar Rules.

Booking channels integrations

A deactivated listing still appears in connected booking channels. To remove the listing from channels unlist it before deactivating.

Reporting and analytics

  • Reservations will not appear in custom reports for deactivated listings, and the deactivated listing will no longer appear in the Multi-Calendar.
  • Deactivating a listing removes its data from Analytics.

Display in the Multi-Calendar

A deactivated single unit or a sub-unit isn't displayed in the Multi-Calendar.

For an active multi-unit listing:

  • If there are any active sub-units assigned to it, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
  • If there are no active sub-units, the multi-unit will appear in the Multi-Calendar with an allotment "0".

For an inactive multi-unit listing:

  • If there are any active sub-units, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
  • If there are no active sub-units, the multi-unit, and its sub-units will not appear in the Multi-Calendar.

Follow the instructions below to deactivate a listing.

Pro users Lite users

Step by step:

  1. If Guesty's snooze publishing feature is activated for the listing, deactivate it to prevent the listing from being reactivated automatically.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the mode selector and select Operations mode.
  4. Click Properties.
  5. Click the relevant listing. If the listing is a multi-unit or complex, access the main unit's settings to deactivate the entire listing or click a sub-unit to deactivate it individually.
  6. In the left-side menu, click Settings.
  7. On the top right side of the "Status in Guesty" section, click Edit. Then, toggle off Activate listing. For a multi-unit, if you toggle off Activate listing in the main unit, you'll be prompted to choose whether or not it should apply to all sub-units. Click Yes or No. If you click No, the sub-units will remain active.
  8. In the pop-up, check the box I have read and understood the result of deactivating this listing, and click Yes, deactivate listing.

Activate a listing

Once you reactivate a deactivated listing, billing for it will resume. If you're unable to reactivate a listing, check your payment method settings.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing. If the listing is a multi-unit, access the main unit's settings to activate the entire listing or click a sub-unit to activate it individually.
  5. In the left-side menu, click Settings.
  6. Next to "Status in Guesty", click Edit.
  7. Toggle on Activate listing.
  8. Once a listing is activated, check that it is "Listed" in Guesty to ensure that it appears on the connected booking channels.
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