You can deactivate and reactivate a listing at any time. When a listing gets activated, Guesty will manage the listing, and billing for the listing will start. Learn about the different ways to disable a listing in Guesty.
Before you begin
Note the following before deactivating a listing:
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Reservations
Changing a reservation is not possible if the listing is inactive.
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Billing
Confirmed reservations made before listing deactivation are billed regardless of the check-in date. You will stop being billed within 30 days of deactivation. Each time a listing is activated, it incurs a charge.
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Accounting
If you're using our Accounting feature, deleting listings is not recommended
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Calendar
Deactivating a listing will deactivate all calendar automations and features such as Smart Calendar Rules. Reactivating the listing doesn't reactivate Smart Calendar Rules.
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Booking channels integrations
A deactivated listing still appears in connected booking channels. To remove the listing from channels unlist it before deactivating.
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Reporting and analytics
- Reservations will not appear in custom reports for deactivated listings, and the deactivated listing will no longer appear in the Multi-Calendar.
- Deactivating a listing removes its data from Analytics.
Display in the Multi-Calendar
A deactivated single unit or a sub-unit isn't displayed in the Multi-Calendar.
For an active multi-unit listing:
- If there are any active sub-units assigned to it, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
- If there are no active sub-units, the multi-unit will appear in the Multi-Calendar with an allotment "0".
For an inactive multi-unit listing:
- If there are any active sub-units, the multi-unit will appear in the Multi-Calendar with the active sub-units only.
- If there are no active sub-units, the multi-unit, and its sub-units will not appear in the Multi-Calendar.
Deactivate a listing
Follow the instructions below to deactivate a listing.
Step by step:
- If Guesty's snooze publishing feature is activated for the listing, deactivate it to prevent the listing from being reactivated automatically.
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant listing. If the listing is a multi-unit or complex, access the main unit's settings to deactivate the entire listing or click a sub-unit to deactivate it individually.
- In the left-side menu, click Settings.
- On the top right side of the "Status in Guesty" section, click Edit. Then, toggle off Activate listing. For a multi-unit, if you toggle off Activate listing in the main unit, you'll be prompted to choose whether or not it should apply to all sub-units. Click Yes or No. If you click No, the sub-units will remain active.
- In the pop-up, check the box I have read and understood the result of deactivating this listing, and click Yes, deactivate listing.
Activate a listing
Once you reactivate a deactivated listing, the billing for it will start. If you're unable to reactivate a listing, check your payment method settings.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant listing. If the listing is a multi-unit, access the main unit's settings to activate the entire listing or click a sub-unit to activate it individually.
- In the left-side menu, click Settings.
- Next to "Status in Guesty", click Edit.
- Toggle on Activate listing.
- Once a listing is activated, check that it is "Listed" in Guesty to ensure that it appears on the connected booking channels.