Guesty provides several tools to help you manage your rates and availability. If prices or minimum night requirements don't appear as expected, it's often due to overlapping settings or changes made by pricing or availability tools.
This article helps you identify and resolve these discrepancies.
Understand rate and availability management
When you create a new property in Guesty, you initially define:
- A base price: This sets the standard nightly rate.
- A default number of minimum nights: This establishes the basic booking requirements.
Once you create the property and connect it to booking channels, it becomes a listing. While your base values are the starting point, Guesty's dynamic tools modify these settings to optimize your performance.
How rates and availability are layered
Guesty applies your rates, minimum nights, CTA (Closed to Arrival), and CTD (Closed to Departure) rules using a three-layer hierarchy. Each layer takes precedence over the one above it, so guests see the highest active layer.
- First layer: The listing's base price and default minimum nights set during creation act as the fallback. For CTA and CTD, the default first layer is no restrictions.
- Second layer: Adjustments from a rate strategy or Guesty Price Optimizer (GPO) build on the first layer. For minimum nights, CTA, and CTD, these adjustments override the first layer. For pricing, they are calculated on top of the base price (for example, +20%) rather than replacing it.
- Third layer: Manual calendar overrides directly on the Multi-Calendar, and updates from a connected third-party pricing tool (such as PriceLabs or Wheelhouse) share the same priority and take precedence over the first and second layers. Because they share the same priority, the next update from the pricing tool overrides any manual calendar adjustments. Removing manual overrides reverts values to the second (or first layer if no second-layer rule exists).
You can manage only the third layer directly from the Multi-Calendar.
Important:
If a third-party pricing tool is connected, its next sync overwrites any manual calendar overrides you make.
Where to make your changes
To prevent overwritten changes, adjust settings in the layer that manages the listing:
- Listings with a rate strategy: Adjust rates, minimum nights, or CTA and CTD on the Rate strategy page. Manual calendar overrides apply on top, but removing them reverts values to the rate strategy settings.
- Listings connected to a third-party pricing tool: Make ongoing adjustments by selecting the pricing tool from the Marketplace page or directly in the external tool. Manual calendar overrides and API updates follow the same hierarchy. Removing a manual override reverts the value to the base price until the tool's next sync.
Troubleshoot rate or minimum night changes
If a listing's price or minimum night requirement differs from your original settings, the discrepancy usually comes from one of the tools below.
Pricing tools
Pricing tools adjust your nightly rate automatically based on demand, seasonality, and other market factors. Learn how to use pricing tools in Guesty to avoid surprises.
Availability tools
Availability tools control when guests book a property, and they override your base settings to maximize occupancy. Read more about how to use availability tools and how they interact with each other.
Understand multi-unit and sub-unit behavior
In a multi-unit setup, changes often propagate between the main unit and its sub-units. This leads to unexpected shifts in your rates and availability if you aren't familiar with how settings inherit.
Inheriting settings from the main unit
When you change a property type to a sub-unit within a multi-unit, it automatically inherits the pricing and availability settings of the main unit. This affects your data because the main unit's settings override any previous price adjustments you made to the individual listing.
Changing minimum nights for sub-units
If you update the minimum nights for a specific sub-unit, those changes stay independent. Future edits to the multi-unit's minimum nights won't affect that specific sub-unit.
Detaching a sub-unit
When you detach a sub-unit from a multi-unit, it becomes a standalone property. Guesty preserves all your previous custom minimum night adjustments during this change.
To confirm who changed a specific rate or value, contact us for further investigation.
