Guesty allows you to use multiple payment processors to collect guest payments. When properly set up, each of your properties should be assigned to a payment processor. When switching payment processors or a payment processing account, consider how the change will affect confirmed reservations.
Follow the guidelines below to ensure a smooth transition between payment processors.
Leave the previous payment processor active
Assign the listings to the new payment processor so that future payments will be processed with the new processor. However, we recommend leaving the previous payment processor active and connected to Guesty to allow payments that were already scheduled to be processed automatically.
For reservations with a VCC, you will not be able to change the payment processor, as the VCC cannot be recollected from the booking channel.
Additionally, refunds can only be processed by the original payment processing account, which must be active in order to process refunds. Therefore, we recommend waiting three months after the last processed payment before deactivating the processor.
Deactivate the previous payment processor
Before deactivating a payment processor or a payment processing account associated with a listing, check for scheduled payments in reservations already confirmed on the listing.
The best way to do this is by adding filters on your Reservations page. Add the following filters:
- Reservation status is confirmed
- Balance due is more than zero
- Payment processor is the payment processor you want to disconnect
- If you’re planning to disconnect the payment processor only from specific listings, add a listing filter as well.
Open each reservation and identify scheduled payments. At this point you can choose to either charge them early or to cancel them.
Once the listing is connected to the new payment processor, add new payments to replace the scheduled ones you canceled.