You can disable any payment processing account if you want to stop using it. The disabled account will still be visible in Guesty, but payments will no longer be processed through it. You can always go back and activate your account.
If the account you want to disable is your default payment processing account, you'll need to set a new default account, or contact us to disable it.
If you wish to completely disconnect your payment processing account, you can delete it.
Important:
Deleting a payment processing account is not recommended. Removing it will delete all its data, therefore we recommend waiting at least 180 days between disabling and deleting the payment processing account, as chargebacks and refunds may occur.
Moreover, to be able to continue charging your guests, make sure you set up an alternate payment processing account in Guesty, and to assign the relevant listings to this payment processing account.
Follow the steps below:
Disabling a payment processing account
Disabling a GuestyPay account
If you wish to terminate your GuestyPay processing account, follow the steps and guidelines below. The deactivation process depends on your account’s activity and transaction history.
Accounts with no processing history
If your account has no sales, refunds, or chargebacks, we can terminate it upon receiving your request.
Accounts with processing history:
Accounts with transaction activity must remain active for at least 6 months following the most recent transaction. This is due to potential liabilities, such as refunds or chargebacks.
Your account will be disabled after:
- All outstanding transactions (refunds, chargebacks, rolling reserves, and payouts) are fully resolved.
- Any collected reserves are released as per the scheduled reserve release terms.
The monthly fee will apply throughout this period in accordance with your agreement.
If excessive refunds or chargebacks result in a negative balance, your bank account will be debited via ACH. Alternatively, payment will be processed via the card on file by the billing department. This is in accordance with terms of your agreement.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- In the "GuestyPay" section, find the account you want to disable and turn off the toggle at the right end of the row
- In the pop-up, choose if the listings that are currently assigned to this account should be reassigned to your default account automatically or if you want to reassign them manually. When finished, click Disable account. If you choose to reassign manually, you can follow these instructions.
Guesty's internal payment processor is only available to Pro users.
Even after deactivating the GuestyPay processor in Guesty, you can still access your GuestyPay dashboard by using your existing login credentials.
Disabling other payment processors
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- In the "Other payment processors" section, find the account you want to disable and click the three dots at the right end of the row.
- Click Disable account.
- In the pop-up, choose if the listings that are currently assigned to this account should be reassigned to your default account automatically or if you want to reassign them manually. When finished, click Disable account. If you chose to reassign the listings manually, you can follow these instructions.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and select Payment processing.
- In the "Other payment processors" section, find the account you want to disable and click the three dots at the right end of the row.
- Click Disable account.
- In the pop-up, choose if you want the listings that are currently assigned to the account you're disabling to be reassigned to your default account or if you prefer to reassign them manually. When finished, click Disable account. If you choose to reassign manually, you can follow these instructions.
Deleting a payment processing account
- If you want to delete your payment processing account, make sure it's disabled first.
- Once it is disabled, click the account and you will see the option to delete it.
- Click Delete account.
