Linking and unlinking Airbnb listings to Guesty

Linking expectations

When linking your listings between Airbnb and Guesty, you can expect the following behaviors regarding your data and reservations:

• Automatic syncing: Past reservations and all related guest communications automatically sync from Airbnb directly to Guesty.

• Reservation assignment: Existing reservations always remain tied to the original Airbnb ID and Guesty listing ID when first linked.

  Important:

  Guesty doesn't reassign existing reservations to newly linked listings. If you relink an Airbnb listing to a different Guesty listing, the reservations that were already imported to the original listing won't be transferred or reimported to the new one.

  Case one You link listing A in Guesty to listing B in Airbnb. Later, you relink listing B in Airbnb to listing C in Guesty. Reservations that originated from listing A in Guesty remain tied to listing B in Airbnb. They won't move to listing C in Guesty. Case two You link listing A in Guesty to listing B in Airbnb. Later, you relink listing A in Guesty to listing C in Airbnb. Reservations that originated from listing A in Guesty remain tied to listing B in Airbnb. They won't move to listing C in Airbnb. Reservations tied to listing C in Airbnb are assigned to listing A in Guesty.

  As reservations do not transfer to newly linked listings, we highly recommend using Smart Calendar Rules to sync availability between the old and new listings to prevent any double bookings or calendar conflicts

Choosing a sync setting

Manage other listing data according to the sync setting you select during the linking process as follows:

• Full sync: Manage the listing's settings in Guesty, including rates, availability settings, guest messages, reservations, and listing content, such as descriptions, property type, cancellation policy, booking options, and amenities. Updates to listing settings made in Guesty will override settings configured in Airbnb during the next sync, which typically occurs within minutes but may take up to 24 hours during high-load periods.
• Limited sync: Manage rates, availability settings, guest messages, and reservations in Guesty. Manage listing content, such as descriptions, property type, cancellation policy, booking options, and amenities in Airbnb. Changes made in Airbnb don't sync to Guesty.

If a listing doesn't exist in Airbnb yet, publish the listing.

If the listing only exists in Airbnb and you want to recreate it automatically in Guesty, import the listing.

Before you begin

Ensure both the listing in Airbnb and Guesty meet the requirements below before initiating the linking process.

Follow the instructions below to sync a new listing from Airbnb, and then link it to a Guesty listing.

Step 1. Display Airbnb listings in Guesty

After you create a new listing in Airbnb, follow the instructions below to display it in Guesty. It can take 3-5 minutes for a new listing to appear. If the listing already displays in the integration page, continue to link the listing.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales to open the dropdown menu.
3. Under Channel management, select Distribution.
4. Click the Airbnb thumbnail.
5. Click the relevant Airbnb account.
6. At the top right, click .
7. In the pop-up, click Sync account.

8. Refresh the page.

   The listing will appear with a “Not connected” status within a few minutes.
   

Step 2. Link a listing

Once your listing is synced in the Airbnb integration page in Guesty, follow the instructions below to link the listing.

Step by step:

1. To the right of the relevant listing, click Not connected and select Link from the dropdown menu.

   Important:

   Refrain from selecting "Import" from the dropdown menu as this will duplicate your listing.

2. In the pop-up, select the relevant listing in Guesty, and choose the sync settings.

   Note:

   You can change the connection type between limited sync and full sync at anytime. Switching to full sync is irreversible for changes already synced to Airbnb.

3. Click Link.

Unlink a listing

Follow the instructions below to unlink a Guesty listing from an Airbnb listing.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Marketing and sales and select Distribution.
3. Click the Airbnb thumbnail.
4. Click the relevant Airbnb account.
5. If the listing is connected, click Connected and select Disconnect.
6. Once the status displays Not connected, click the status and select Unlink.
7. Confirm the action in the pop-up.