You can remove or disconnect an Airbnb listing from Guesty.
Before disconnecting a listing from Airbnb, edit the promotion, and remove the listing from the "Select listing" section. Otherwise, syncing issues may occur when the listing is reconnected to Airbnb.
Disconnecting a listing vs. removing a listing
While the process to disconnect or remove a listing is the same, the end result is different.
If you disconnect a listing in Guesty, you will still be able to reconnect it in the future. You must disconnect a listing before deleting it permanently.
A disconnected listing will remain active on Airbnb, but you won't be able to manage the listing in Guesty anymore, because Guesty will no longer receive updates from Airbnb and any changes made in Guesty won't reflect in Airbnb.
The listing will still be active in Airbnb, unless you unlist it or delete it in Airbnb.
If you delete an Airbnb listing in Airbnb, it will instantly disconnect the listing from Guesty.
Once the listing has been removed Airbnb, it will be removed on the Airbnb distribution page on Guesty, too — since the listing is no longer available/listed.
In order to remove an Airbnb listing from Guesty's Distribution page, you'll need to sync the connection between Guesty and Airbnb (explained below) after you delete a listing in Airbnb.
A listing can be suspended or paused by Airbnb if it violates Airbnb’s Trust and Safety concerns or other policies. In this case, the listing remains active and connected in Guesty, and billing for it continues. The listing won't be bookable on Airbnb but will be shown as listed in Guesty. Contact Airbnb Support for further assistance.
Disconnecting or removing an Airbnb listing's connection with Guesty
Follow the instructions to disconnect a listing or watch our video.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Airbnb thumbnail.
- Click the relevant Airbnb account.
- Next to the relevant listing, click Connected.
- From the drop-down, select Disconnect.
- In the pop-up, click Disconnect.
- To view a disconnected listing, perform a hard refresh on the page.
It may take a few minutes for the changes to update.
- To view a disconnected listing, perform a hard refresh on the page.
- If you want to remove your listing from the Airbnb distribution page in Guesty, you'll need to first delete your listing in Airbnb, and then sync your Airbnb account in Guesty.
- In Airbnb:
- Follow these Airbnb Help Center instructions.
- Before continuing on to the steps below, make sure your listing has been removed in Airbnb.
- In Guesty:
- In the top-right of the page, click
.
- In the pop-up, click Sync Account.
- Contact us if the listing has not been removed from the Distribution page after following the steps above.
- In the top-right of the page, click
- In Airbnb:
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Channels.
- Click Airbnb.
- Next to the relevant listing click, Disconnect.
- In the pop-up, click Disconnect.
Your listing in Guesty will stop syncing the listing's calendar, content, reservations, and messages from Airbnb. - If you want to remove your listing from the Airbnb distribution page in Guesty, you'll need to first delete your listing in Airbnb, and then sync your Airbnb account in Guesty.
- In Airbnb:
- Follow these Airbnb Help Center instructions.
- Before continuing on to the steps below, make sure your listing has been removed in Airbnb.
- In Guesty:
- To the far right of the relevant account, click (located to the left of
). - In the pop-up, click Sync Account.
- Contact us if the listing has not been removed from the Distribution page after following the steps above.
- To the far right of the relevant account, click
- In Airbnb: