When attempting to import, publish, link or reconnect a listing between Guesty and Airbnb, its status will be "Pending" for up to 24 hours until it's "Connected", with an additional 72 hours required for the listing's data, reservations, and guest messages to sync to Guesty.
If the connection is "Failed", navigate to Guesty's self-service dashboard for Airbnb to identify and resolve syncing issues independently.
Alternatively, use the troubleshooting guide below to identify and resolve the issue.
Basic checklist
Ensure your listing is configured according to the following checklist:
- Check that your Airbnb account is in “Connected” status in the Airbnb integration page in Guesty. If the status is “Not connected”, reconnect the account.
- Ensure your listing’s settings match all requirements mentioned for the connection process you used for importing, linking, publishing, or reconnecting the listing.
- Register or verify your property on Airbnb. This process may include submitting identification documents, providing valid permits, and proof of address. If your status is still pending after you’ve verified your listing on Airbnb, contact us.
Failed listings
If the connection process fails, the listing status will display “Failed” on the Airbnb integration page in Guesty.
Follow the instructions below to resolve a failed status if an error message is displayed.
Solve issues using the self-service dashboard
- Locate the following actions along with the Listing ID in Guesty:
publish_listing,import_listing, orreconnect_listing. - Click the dropdown arrow next to the relevant entity ID to learn more about the error and how to solve it.
- Navigate to the Airbnb integration page in Guesty to reconnect the listing.
Solve issues using the integration page errors
If you are unable to find the solution via the self-service dashboard, follow the steps below to solve the issue.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Marketing and sales to open the dropdown menu. - Under Channel management, select Distribution.
- Click the Airbnb thumbnail.
- Click Connected listings.
- Locate the failed listing and hover over the error on the far right to view additional details.
- Follow the instructions if any are displayed (for example, click Fix now, or contact Airbnb when directed). Once done, click the Failed status on the integration page, and select Retry.
Pending listings
Before attempting to resolve a pending listing, check your notifications in Airbnb for violations or validation requests.
If the listing on Airbnb displays "Pending" while Guesty shows a full connection, unlist or relist the property in Guesty to sync the status.
Common errors and troubleshooting
Address and location issues
| Error message | Explanation | Action |
|---|---|---|
| "You cannot publish your listing until you have confirmed your address." | Verification is triggered during onboarding, address changes, or regulatory checks. | Sign in to Airbnb to confirm your address. Then return to Guesty and click Retry. |
| "Apt cannot be null" | The apartment number is missing from the address. | Add the apartment number in the address field in Guesty (if publishing) or Airbnb (if importing). |
| "Lat and lng specify values too far away from your address" | Geo-coordinates inconsistent with the listed address. | Correct coordinates in Guesty to match the physical address. |
Content and formatting errors
| Error message | Explanation | Action |
|---|---|---|
| "Links and contact info can't be shared" | Text fields contain forbidden content like emails or phone numbers. | Remove forbidden characters or links from title, description, and house rules. |
| "All caps isn't allowed in listing titles" | Title is in all uppercase letters. | Update the title to use standard casing. |
Photos and media issues
| Error message | Explanation | Action |
|---|---|---|
| "Photos length not less than minValue" | No photos detected for the listing. | Upload at least one photo (max 1920x1080, 4MB). |
| "Accessibility features require at least one photo" | An accessibility feature was added without a verification photo. | Add a photo for the feature in Airbnb or disable the feature. |
