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  4. Publishing, importing, and linking listings

Airbnb: Failed listing errors & solutions for publishing

This article is relevant for:

You can easily create a listing in Guesty and publish it to your Airbnb account.

Follow our troubleshooting guide below if you encounter an error while publishing your listing to Airbnb.

Tip:

Learn more about troubleshooting an Airbnb listing while importing.

 

Finding your error message

When you publish your listings, there are some cases when the connection/publish fails.
In this case, the listing status will display "Failed".



You can view the reason for the failed listing next to the listing status column.
To view the full message, hover over the text.
You'll then be able to see additional information on how to solve the failed connection.


 

Types of error messages and resolutions

Below are the types of errors you might find while publishing your listings, and how to resolve them.

Important:

If your failed status or error message isn't listed below and you still need assistance, please contact us.
If the status remains "Failed", click "Retry". If the issue still isn't resolved, contact us.

 

Listing availability

Error message displayed

Explanation/resolution
Error message:
Unfortunately, this listing is no longer available

This error message is accompanied with the status 404 (Not found) response and can have a few causes:

  1. The listing has been disconnected from Guesty.
  2. The listing has been duplicated.
  3. The data is unavailable in Airbnb, perhaps due to a bug.

Follow these steps to resolve this issue:
If you receive this error message, reach out to Airbnb's Support Team.

 

Failed listing

Error message displayed

Explanation/resolution
Error message:
We can't save your info yet. Links and contact info can't be shared

Failure to adhere to Airbnb's Content Policy will cause the listing to fail.

 

Error message displayed

Explanation/resolution
Error message:
{ "error_code": 400, "error_type": "validation", "error_message": "property_type_category must be one of [plane, bus, townhouse, serviced_apartment, castle, hostel, minsu, hut, condominium, holiday_park, parkingspace, shipping_container, kominka, barn, igloo, heritage_hotel, bnb, tipi, cottage, pension, aparthotel, resort, religious_building, train, tower, van, cycladic_house, cave, loft, casa_particular, treehouse, island, windmill, chalet, dorm, riad, ranch, ryokan, trullo, dammuso, guesthouse, boutique_hotel, tent, other, houseboat, lighthouse, rv, cabin, vacation_home, house, farm_stay, car, tiny_house, hotel, condohotel, dome_house, shepherds_hut, bungalow, entire_floor, yurt, guest_suite, pousada, kezhan, boat, in_law, earthhouse, timeshare, campsite, lodge, apartment, villa]", "error_id": "api_frwrk_a471e8e006c044f49dbc7219a0749b46", "error_class": "ValidationError" }

You may encounter this error during the publishing process if your Airbnb listing's property type isn't supported in Guesty.

Important:

The "House" property type isn't supported for multi-unit listings, so you'll need to change it to a supported property type.
We recommend that you update it to "Apartment" or "Dorm".


Follow these steps to resolve this issue:
Update your listing to a supported property type in Guesty.

 

Changing the listing's address

Error message displayed

Explanation/resolution
Error message:
You can’t change your listing’s address once you’ve started receiving reservation requests. If you need to make an update, please contact support.

Two scenarios can trigger this error message.

Scenario 1:
When you already have reservations for listings:
Airbnb doesn't allow you to change a listing's address once it's been published.

Follow these steps to resolve this issue:
If you would like to change a listing's address after it has been published, contact Airbnb's support team.

Scenario 2:

For listings without any previous, existing, or future reservations:
When you import or publish your Airbnb listing, there might be a discrepancy with your location, since Guesty and Airbnb use different location systems to identify addresses.

Follow these steps to resolve this issue:

  • Option 1 (in Guesty)
    Try to write your address in a different way to see if Airbnb will recognize the address.
    For example: If your address is “123 S. Main St.”, try entering it as “123 South Main Street”.
  • Option 2 (in Airbnb)
    You can update the published address in Airbnb and then sync it to Guesty. To do so, follow these instructions.

 

Listing cannot be published

Error message displayed

Explanation/resolution
Error message:
Your listing cannot be published at this time. Please contact customer support for more information.

During the importing and publishing processes, Airbnb may reject listings that don't comply with the listing policies.

Follow these steps to resolve this issue:
Contact Airbnb support to identify the reason for this error message and to resolve the issue.

 

Number of nights/length of stay

Error message displayed

Explanation/resolution
Error message:
You’ve set a maximum stay of X nights. Choose a minimum stay less than that.

This means that your maximum nights are lower than your minimum nights.


Follow these steps to resolve this issue:

  1. Update your listing's maximum or minimum number of nights.
  2. Make sure your maximum nights are higher than your minimum nights.

 

Number of guests

Error message displayed

Explanation/resolution
Error message:
Please use a guests included number of at least 1.

Follow these steps to resolve this issue:

  1. Check the listing’s occupancy on the Property tab.

    • If there is none listed, please add the total number of guests allowed.

    • If there is already an occupancy set, move the guest count up and down by 1.

  2. Go back to Integration and click ‘Retry’ to publish the listing.

  3. If the issue persists, go to the Pricing and Policies tab and click on Basic Fees.

  4. Adjust the value of ‘For each guest after’ by 1 and click Save.

  5. Go back to Integration and click Retry to publish the listing.

  6. If the issue is still not resolved contact us.

 

Permissions issue

Error message displayed

Explanation/resolution
Error message:
You do not have permission to access this resource

The listing has been unlisted.

Follow these steps to resolve this issue:

  1. Click the sync icon to refresh the page.
  2. If the listing is no longer displayed, make sure that the listing in Airbnb is listed, and try to sync again.

 

Error message displayed

Explanation/resolution
Error message:
Your request could not be completed because of trust check error

Follow these steps to resolve this issue:
If you receive this error message, contact us to investigate further.

 

Error message displayed

Explanation/resolution
Error message:
Your request could not be completed because of trust check error. undefined

You may encounter this error during the publishing process if restrictions were placed on the listing.

Follow these steps to resolve this issue:
Contact Airbnb support to resolve the issue.

 

Error message displayed

Explanation/resolution
Error message:
You need to register your place before you can list it. 		This means that Airbnb requires the license and registration of the listing in order to approve publishing/importing your listing.
In this case, Guesty won’t be able to push new updates to the Airbnb listing, since the listing isn’t connected.

Follow these steps to resolve this issue:

  1. Navigate to your Airbnb dashboard in Guesty.
  2. Locate the relevant listing and navigate to the "Listing in Channel" column.
  3. Copy the 8 or 18-digit number from the "Listing in Channel" column, and add it at the end of this URL: https://www.airbnb.com/verify-listing/.

    For example:
    If your number from the "Listing in Channel" column is “29499339”, then your URL will be "https://www.airbnb.com/verify-listing/29499339".

  4. Copy and paste the full URL into your browser and press enter to verify your listing.

  5. If your status is still pending after you’ve verified your listing on Airbnb, please contact us.

 

Listing already connected

Error message displayed

Explanation/resolution
Error message:
You can't reconnect the listing because: This listing is already connected to the Airbnb account

The listing matches the previous Airbnb account that it was connected to prior to the disconnection.

Follow these steps to resolve this issue:
In this case, contact us to remove the connection, and then reconnect the listing per the usual reconnection process.

 

Error message displayed

Explanation/resolution
Error message:
You cannot publish this because: The listing is already available on the integration. Please reconnect it instead of publishing.

Follow these steps to resolve this issue:

  1. If the listing is in the Guesty dashboard, reconnect it.
  2. If the listing isn't in the Guesty dashboard, re-sync your account in Guesty, then refresh the page and retry.

 

Long-term rentals

Error message displayed

Explanation/resolution
Error message:
You can only host long-term rentals (28 or more)
(or another number)

In order to publish a listing with such restriction, it must have all dates with Minimum nights for 28 days or more.

A Listing minimum nights can be set up through:


Pets

Error message displayed

Explanation/resolution
Error message:
allows_pets_as_host in booking settings should be enabled before setting PASS_THROUGH_PET_FEE 		This means that you have a pet fee set up, but your listing's house rules don’t have the "Allow pets" feature activated.

Follow these steps to resolve this issue:
  • To allow pets:
    1. You must turn on the "Allow pets" feature toggle on in your listing's house rules.
    2. Make sure you have a pet fee set up.
  • To not allow pets:
    1. You must turn on the "Allow pets" feature toggle on in your listing's house rules.
    2. Remove the pet fee.

Learn more about how to update your listing's pet settings and fees.

 

Pricing

Error message displayed

Explanation/resolution
Error message:
"Please use a value between X and Y"

Follow these steps to resolve this issue:
Check that your basic or additional fees aren't higher than the base price.

For example: If your base price is $100, your pet fee must be between $0 to $99

 

Error message displayed

Explanation/resolution
Error message:
Based on your cleaning fee of "X", the minimum nightly price you can change is "Y".

This means that there is an issue syncing a cleaning fee with Airbnb.

The fee will only sync if it complies with the following rules:

  1. If the base price is less than $600, then the cleaning fee must be between $5 to $600.
  2. If the base price is more than $600, then the cleaning fee must be less than $600+25% of the daily price (base rate for one night).

    Example:
    Let’s say you set your cleaning fee to $700 per stay, and the nightly rate is $325 (Min 2 nights).
    For 2 nights, the nightly rate total will be $650.

    In this case, the fee won’t sync because it doesn’t comply with the following rules:

    1. The cleaning fee ($700) cannot be higher than the base rate ($650).
      In this case, $700 is higher than $650, which is the sum of the two-night rule set.
    2. The minimum cleaning fee can be between $5-$600 USD+25% of the daily price.

     

    The calculation for $600+25% of the daily price:
    $650 for 2 nights = $325/night
    $325*25% = $81.25
    $600+$81.25 = $681.25

    In this scenario, the cleaning fee must be less than $681.25.

 

Follow these steps to resolve this issue:

  1. Check that your cleaning fee complies with the rules mentioned above.
  2. Update the price your cleaning fee or base price.
    You can use this calculation for listings with a base price of over $600:
    [(Nightly rate amount) * 25%] + $600 = maximum amount for the cleaning fee

 

Error message displayed

Explanation/resolution
Error message:
Please use a base price of at least X but no more than Y

This means there is an issue with the pricing in regard to Airbnb's policies.

Follow these steps to resolve this issue:

  1. Change the price of your listing, according to Airbnb's required amount (as per their policy).
  2. The amount varies depending on the currency and other factors.
  3. Try adding the same rate of your weekday into the weekend field.

If the issue still persists, go to your listing page in Guesty:

  1. Click Pricing & Policies, and select Pricing.
  2. Under "Additional fees & charges" click Edit.
  3. Adjust the value of the Pet Fee to be the same as the current value of the nightly rate, and click Save.
  4. Go back to the Integrations page, and click "Retry" to publish the listing.
Error message:
Please use a weekend price of at least X but no more than Y

 

Title and content sync

Error message displayed

Explanation/resolution
Error message:
We can't save your info yet. Links and content info can't be shared

Follow these steps to resolve this issue:
Check that your title, description fields, and hours rules are aligned with Airbnb Content Policy.

These can be found under the Marketing tab and House Rules.

 

Error message displayed

Explanation/resolution
Error message:
All caps isn’t allowed in listing titles

Follow these steps to resolve this issue:

Make sure to follow the Airbnb Content Policy to create your listing title.

 

Entity too large

Error message displayed

Explanation/resolution
Error message:
Request entity too large

There was an issue uploading your photos due to the file size being too big.
Follow these steps to resolve this issue:

Re-upload photos with a maximum resolution of 1920x1080, and a maximum file size of 4Mb.

Learn more about requirements and recommendations for uploading photos to Guesty.

 

Multi-unit listing

Error message displayed

Explanation/resolution
Error message:
One of this listing’s units is already connected to the channel. If you wish to proceed, please disconnect the single unit first.

Follow these steps to resolve this issue:
To publish a multi-unit in Guesty, you must first disconnect any single units from Airbnb that will be part of the multi-unit in Guesty.

 

API token is outdated

Error message displayed

Explanation/resolution
Error message:
403 error API token is outdated

The associated Airbnb ID is invalid, therefore the listing needs to have a new ID.

Follow these steps to resolve this issue:

  1. Click the sync button in the relevant Airbnb integration account in Guesty. This will cause the Airbnb listing ID to disappear from the Distribution page

  2. Publish the listing again 

 

Invalid cancellation policy

Error message displayed

Explanation/resolution
Error message:
Invalid cancellation policy

A "Firm" cancellation policy is not supported for listings located in Italy.

Follow these steps to resolve this issue:

  1. Contact us to disconnect the failed listing.
  2. Change the listing's cancellation policy to either of the following:
    • Flexible
    • Moderate
    • Strict
    • Long Term
    • Super Strict 30
    • Super Strict 60

 

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