Auto Payments allow you to set payment policies per listing and collect guest payments automatically.
Our suggested best practices can help optimize the setup of your Auto Payment rules and provide valuable information about scenarios relevant to your business. See the information below.
Avoid payment discrepancies
If an Auto Payment is not approved on the first attempt, Guesty will attempt it two more times, in one-hour intervals, for up to three total attempts in the span of two hours. If all three attempts fail, the payment will transition from "Pending" to "Failed".
Avoid guest disputes
Maintain your financial interests
- Schedule the Auto Payments to have 100% of payment taken by the time of check-in, to prevent guests from leaving the property without paying the full amount.
- Schedule an authorization hold for shortly after confirmation, to validate that there are sufficient funds on the guest's credit card. The hold can be released even an hour later.
- Schedule an authorization hold no more than 7 days before check-out, to act as a damage deposit. The hold expires automatically and the guest's funds are released after 7 days. Your damage-deposit hold will expire after check-out, so you can collect the necessary funds if damages are discovered.