Why was the reservation not received in Guesty?
- If the hotel ID is not there at all, or if it's there but not in "Connected" status, it means the Booking.com hotel ID is not connected to a Guesty listing, which is why the reservation was never received in Guesty.
- To troubleshoot, reconnect the disconnected listing for the reservation to be synced to Guesty moving forward.
- If the listing is connected, contact us with a screenshot of the reservation confirmation from Booking.com, and make sure to include both the reservation ID and the hotel ID to which the reservation was made to investigate further.
Why the reservation's cancelation wasn't synced to Guesty?
In order for a cancelation to sync to Guesty, Guesty should remain the connectivity provider. Once Guesty is no longer listed as the listing's connectivity provider, cancelations will not be synced to Guesty, and you will need to contact us to cancel the reservation.