When altering a Booking.com reservation in Guesty, there are several reasons an alteration request may be rejected. This article helps you to identify and resolve potential issues.
Reservation alterations don't sync to Guesty
To ensure cancellations and other updates sync between Booking.com and Guesty, Guesty must be set up as the connectivity provider for your listings.
If a reservation was canceled on Booking.com, but the status remains "Confirmed" in Guesty, it may indicate that Guesty is no longer the connectivity provider for the listing. As a result, updates made on either platform won't sync and the reservation must be manually canceled in Guesty.
Follow the instructions below to check if Guesty is configured as your connectivity provider in Booking.com.
Step by step:
- Sign in to your Booking.com account.
- Select the relevant listing.
- In the top menu, click Account.
- In the dropdown menu, click Connectivity provider.
- If Guesty is not set up as your connectivity provider, return to Guesty and follow these instructions to cancel the reservation manually.
- If Guesty is set up as the connectivity provider but cancellations still aren't syncing, contact us for further assistance.
Reservation room changes don't reflect in Guesty
If your guest has upgraded their room or made any other room changes in an existing Booking.com reservation, the change will not be reflected in Guesty at this time.
To ensure smooth operation, move the reservation to another listing via Guesty.
Imported reservation cancelations don't reflect in Guesty
When linking a Booking.com listing to Guesty, we import existing reservations in a non-XML format. Any change you make to the reservation in Booking.com, including cancellations, won't sync to Guesty. Contact us to cancel imported reservations.