Reservation conditions define the rules for triggering each message automation. For example, you can configure conditions for specific properties, certain channels, or reservations of a certain length. A reservation can be assigned multiple message automations. This article explains reservation conditions and how to combine them to define the type of reservations an automation applies to.
Property conditions
Define whether the message automation applies to all properties, based on rules, or specific properties:
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All: Applies the automation to all existing and future properties.
Click Exclude properties to remove specific properties if necessary.
- By rule: Applies the automation to reservations at all existing and future properties that match a selected city and/or tag. You can exclude specific properties that would otherwise meet these criteria.
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Specific: Applies the automation to selected properties only.
Click Select properties to include to choose relevant properties. The list includes unlisted listings but excludes inactive ones.
Channel conditions
The reservation source determines how channel conditions apply. Ensure the correct reservation source is selected when setting up message automations.
- Reservations made via Guesty have multiple sources: Manual, Website, Direct, and other manually created sources.
- Owner reservations have Owner and Owner-Guest sources.
- Reservations made via booking channels display the booking channel as the source.
Sources are displayed in the dropdown menu and can be selected individually.
Note:
The source of the reservation will only appear in the dropdown menu if there's at least one reservation from that source.
You can define whether the message automation applies to all booking channels, or specific channels:
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All: Applies the automation to reservations from all connected booking channels.
Click Exclude channels to remove specific channels if necessary.
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Specific: Applies the automation to reservations from selected booking channels.
Click Select an option to add relevant channels.
Vrbo: Vrbo operates multiple international brand websites, and reservation sources may vary. Each time a new Vrbo brand generates a reservation, it is added to the dropdown menu. Update your automated messages regularly to include new brands.
Advance notice conditions
Advance notice defines the time frame before check-in when a reservation is confirmed. Use this condition to determine which reservations trigger a message automation based on the advance notice set for your listings.
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For example:
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Note:
- The system counts "days" as full calendar days.
- Same-day bookings must occur on the same calendar day as check-in.
For instance, if a reservation is made at 10:00 PM for a 3:00 PM check-in the next day, it is not considered a same-day booking—even though the time difference is less than 24 hours—because it spans two calendar days.
- When using “More than [] days” as a condition, this does not include exactly [] days.
For instance, “more than 2 days” excludes bookings made exactly 2 days before check-in.
- Booking over 24 hours in advance is not the same as booking more than one calendar day in advance.
For instance, a reservation made 30 hours before check-in but still within one calendar day difference (e.g., booking at 9:00 AM Monday for check-in at 3:00 PM Tuesday) will not trigger automations that require more than 1 day of advance notice.
Learn more about using advance notice on an individual listing.
Length of stay conditions
Define which reservations trigger a message automation based on the number of nights in the reservation. Specify the range of nights to determine which reservations initiate the automation.
