Reservation conditions are rules that apply to the entire message automation and define which reservations will receive the associated automated messages. For example, you can select conditions that are triggered for specific properties, exclude certain channels, and are only applicable for reservations that are a certain length. There is no limitation on the number of message automations that can be set per reservation. As long as the reservation conditions are met, multiple message automations can be triggered for a single reservation.
Below we'll explain these conditions and how to combine them to define the type of reservation the message automation will apply to.
Learn more about managing message automations.
Properties
Choose whether the message automation should be initiated by reservations on all or some of your properties:
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All: This option will apply the message automation to reservations on all existing and future properties.
Click Exclude properties to remove specific properties under if necessary. - By rule: This option will apply the message automation to reservations on all existing or future properties that match one of the cities you select and all of the tags. Exclude specific properties that would otherwise match this combination of cities and tags if necessary.
- Specific: This option will apply the message automation to reservations on specific properties. Click Select properties to include to add the relevant properties. The list will include unlisted listings but will not include inactive ones.
Channels
Choose whether the message automation should be initiated by reservations from all or some of the booking channels your Guesty account is connected to:
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All: This option will apply the message automation to reservations from all of the booking channels your account is connected to.
Click Exclude properties to remove specific channels if necessary. -
Specific: This option will apply the message automation to reservations from specific booking channels.
Click Select an option and add the relevant channels.
Note:
If you add the "Channel" reservation condition and choose to send a message only to Vrbo reservations, make sure that all Vrbo sources are selected from the dropdown menu. Vrbo operates a variety of international brand websites so the sources of reservations can vary. Each time a reservation is received from a different Vrbo brand, that brand is added to the dropdown menu. Be sure to update existing automated messages to include any new brands.
Advance notice - notice before check-in
Choose which reservations will initiate the message automation based on how long before check-in the reservation is confirmed.
Length of stay
Choose which reservations will initiate the message automation based on the number of nights the reservation was made for.