You can filter messages in the Guesty Inbox to view the most relevant conversations. If you want to save the set of filters for quick access create a saved view.
Note:
The filters apply to the current set of messages being displayed.
For example, the filters you set in the main Inbox view don't apply when viewing snoozed and archived messages.
Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the top menu, click
. - From the dropdown menu, click Guests Inbox.
- On the left side, click the filter icon next to the magnifying glass icon.
- Select a filter from the list:
-
Message Status
To view only read or unread conversation. Keep in mind, if a conversation was manually marked as unread, it will be added to the unread message result. -
Assignee
To view conversations assigned to a specific team member. -
Reservation Status
To view conversations by the current status of the reservation. (Confirmed, Canceled, Inquiry, etc.) -
Channel
Allows Guesty users to quickly locate the relevant conversations from a specific booking channel (the source of the guest's reservation). -
Listing Tags
To view conversations from bookings coming from a listing containing a specific tag. -
Listings
To view conversations from reservations made for specific listings. -
Check-in
To view conversations from reservations that will check in a specific date or date range. -
Check out
To view conversations from reservations that will check out on a specific date or date range.
-
Message Status
- Click Apply.
Filtering Inbox messages for extended stay reservations
Important:
This feature is for Pro users only.
Follow the instructions below to view messages related only to your listings that offer extended stays.
Step by step:
-
Sign in to your Guesty account.
- In the top navigation bar, click .
- In the left side-bar, click Guests inbox.
- On the left side, click the
icon to open filters. - Under the "Listings" filter, select your extended stay listings.
- Click Apply.
- Click Save as a new view under the Filter icon.
- Enter a name for the saved set of filters, such as "Extended Stays".
- Click Save.
Tip:
Complement your short-term rentals business by offering extended stays. Learn how to optimize your setup in Guesty to easily manage these listings.
Added an extended stay tag to your listings? Select "ExtendedStay" from the drop-down under the "Listing tags" filter instead of completing step five.