Adding sending conditions to an Automated Message

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Sending conditions are rules that apply to a specific automated message and define which type of reservation should receive the message. For example, you can send a message only if the reservation has been paid for.

If the conditions are met at the scheduled sending time, the message will automatically be sent. Follow the instructions below to add sending conditions to a message.


Read this if you're adding sending conditions for Vrbo reservations.

Since we are still deploying our new dashboard, follow the instructions for "Legacy navigation" if your search bar is in a blue line above the top navigation bar.

New navigation Legacy navigation

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, open the icon drop-down menu, and select Operations mode.
  3. Click Automations.
  4. Locate the relevant workflow, and click Edit to the right.
  5. If the relevant Automated Message already exists on the reservation timeline, select it. Otherwise, click any + icon to begin creating a new message. 
  6. Under "Add conditions", click +Add condition.
  7. Click Search to begin typing the condition's name or select it from the drop-down.
  8. Fill in the relevant information: Learn more here.
  9. Click Done.


Custom fields that have a "Yes/No" field type can also be added as a sending condition, from the same drop-down under "Add condition".

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