With Guesty's Shield plans, you can receive compensation for damages caused by guests during their stay without confronting them. You can cover the added billing cost for Guesty's Damage Protection in the following ways.
We recommend setting this up right before you activate Damage Protection/Screen & Protect, to avoid any gaps between what you will be billed and what you are collecting.
Before you begin
- Both protection services apply only to new reservations made after you've set up the plan.
- Screen & Protect covers reservations up to 21 nights.
- These protection plans work with all your properties across any booking channel.
- Existing reservations cannot be retroactively covered.
Damage Protection
Pass the cost to guests or owners using the following ways.
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Create an additional fee "Damage waiver fee" and toggle on Sync fee to channels to automatically add it to reservations.
Important:
Check which channels sync additional fees, and any channel-specific guidelines or exceptions including who is responsible for collecting payment.
- Add it to the accommodation fare in Guesty: Use a pricing application or Guesty's pricing tools to increase the listing's base price (weekday or weekend) so that the added cost is embodied in the accommodation fare.
- Add it to the cleaning fee in Guesty: This will have a smaller impact on pricing and ranking compared to adding the added cost to the accommodation fare.
- Ask the owner to "opt-in" to the Damage Protection plan: Invoice the owner for the fee monthly, when you are billed by Guesty.
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Hybrid approach: Combine any or all of the above approaches to spread out the added cost across the additional fee, accommodation fare, cleaning fee, and/or owner. For example, if you chose a Damage Protection plan that costs $50 per reservation, you can cover it in the following way:
- The owner pays $25.
- You pay $25, which you cover with a $5 additional fee and a $20 added to the cleaning fee.
Note:
New fees created or pricing changes will only apply to new reservations. If your Damage Protection plan was set up to cover current booked reservations, you can try to retrieve the funds from guests for these existing reservations by adding an additional fee manually.
Damage Protection costs $25 per reservation. This service allows you to receive compensation for damages caused by guests during their stay without direct confrontation.
Options for covering costs
You have several options for managing the $25 Damage Protection fee:
- Absorb the cost yourself: Include the cost in your operational expenses
- Pass the cost to the guest: Add the protection fee to the guest's total
- Split the cost: Share the expense between you and your guests
Strategies for passing costs to guests
When choosing to pass some or all of the Damage Protection costs to guests, you can use these approaches:
- Add to cleaning fee: Add $20 to your existing cleaning fee to cover part of the $25 cost.
- Create an additional fee: Set up a specific $5 fee labeled as "Property Protection Fee" or similar.
- Combination approach: Use both methods together for complete coverage: $20 added to cleaning fee $5 additional fee
Screen & Protect
- Damage wavier fee: Create an additional fee for it and make sure you turn on the Sync fee to channels toggle so it is automatically added to reservations.
Important:
Make sure you understand which channels sync additional fees, and any channel-specific guidelines or exceptions including who is responsible for collecting payment.
- Add it to the accommodation fare in Guesty: Use a pricing application or Guesty's pricing tools to increase the listing's base price (weekday or weekend) so that the added cost is embodied in the accommodation fare.
- Add it to the cleaning fee in Guesty: This will have a smaller impact on pricing and ranking compared to adding the added cost to the accommodation fare, explained above.
- Ask the owner to "opt-in" to the Screen & Protect plan: Invoice the owner for the fee monthly, when you are billed by Guesty.
-
Hybrid approach: Combine any or all of the above approaches to spread out the added cost across the additional fee, accommodation fare, cleaning fee, and/or owner. For example, you can cover it in the following way:
- The owner pays $19.
- You pay $20, which you choose to cover with a $5 additional fee and by adding $15 to the cleaning fee.
Tip:
In the Reservations page, view a list of all reservations that are protected, according to their eligibility. At the end of the month, Guesty will only bill you for these reservations.
Screen & Protect costs 20 per reservation. This service screens guests based on their personal email address and/or phone number to assess potential risk and provides up to $50,000 in backup coverage for damages.
Options for covering costs
You have several options for managing the $20 Screen & Protect fee:
- Absorb the cost yourself: Include the cost in your operational expenses
- Pass the cost to the guest: Add the protection fee to the guest's total
- Split the cost: Share the expense between you and your guests
Strategies for passing costs to guests
When choosing to pass some or all of the Screen & Protect costs to guests, you can use these approaches:
- Add to cleaning fee: Add $20 to your existing cleaning fee to cover part of the $25 cost.
- Create an additional fee: Set up a specific $5 fee labeled as "Property Protection Fee" or similar.
- Combination approach: Use both methods together for complete coverage: $20 added to cleaning fee $5 additional fee