Guesty Damage Protection safeguards your properties against damages caused by guests, eliminating the need for uncomfortable confrontations or chasing payments. Even if your homeowner already has insurance that covers damages, it often has high deductibles and premiums. Guesty Damage Protection offers a $0 deductible and fixed costs.
Important:
Damage Protection is available for properties in the United States and Mexico.
Terminology
- Real property: Refers to immovable structures or elements of the building and outbuildings.
- Contents: Refers to fixtures, furnishings, betterment, and improvements in the property.
- Maximum any one item: The maximum damage Guesty covers for a single item per reservation. For example, if a guest damages a TV and a rug, Guesty caps the coverage for each item to the individual item limit.
Coverage plans
Review the plan options below before you activate Damage Protection. See Guesty's Damage Protection full Terms and Conditions for exclusions and detailed information.
- Bronze Plan: Covers up to $3,000 per reservation. Best for properties with standard furnishings and lower risk profiles.
- Silver Plan: Covers up to $5,000 per reservation. Best for properties with standard furnishings and lower risk profiles.
- Gold Plan: Covers up to $10,000 per reservation. Best for properties with higher-value contents or those seeking extensive protection.
- Platinum Plan: Covers up to $20,000 per reservation. Best for properties with high-value contents requiring maximum protection.
Guesty bills Damage Protection after the check-in date for every reservation. Reservations canceled before the check-in date are not charged. Reservations canceled after check-in are charged automatically.
- Contents: Fixtures, furnishings, betterments, and improvements within the property.
- Real Property: Immovable structures or elements of the building and outbuildings.
- Damages exceeding the "Maximum Any One Item" limit per reservation.
- Losses not directly caused by guests during their stay.
- Normal wear and tear or pre-existing conditions.
- Mechanical or electrical breakdown
- War, Terrorism
- Nuclear reaction
- Radioactive contamination
- Intentional or expected loss
- Smoking
- Neglect
- Criminal acts
- Government action
- Seepage and/or pollution and/or contamination
- Pathogenic, biological, or chemical materials and microorganisms (mold)
Reservation eligibility
When you activate Damage Protection, it applies immediately to qualifying reservations based on the following setup selections:
Properties
- Includes all properties by default. Edit to change.
- Includes future properties automatically.
Reservations
- Includes existing reservations by default. Edit to exclude.
- Includes all new reservations with future check-in dates automatically.
- Doesn't cover reservations canceled before the check-in date.
Once activated, Damage Protection covers all reservations made through connected channels for the selected properties. You can't remove Damage Protection on a reservation or channel level.
Guesty bills checked-out reservations covered by the Damage Protection plan at the end of the month.
Before you begin
Before activating, decide whether to cover the cost yourself or pass it on to guests or owners to avoid billing gaps. New fees or price changes apply only to future reservations. You must collect extra costs for current bookings separately.
Activate Damage Protection
Follow the steps below or watch our video to activate Damage protection.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
and select Guesty add-ons. - In the Guesty Shield thumbnail, click Learn more.
-
Click US & Mexico offering.
- Select a plan and click Next.
- The plan applies to all existing and future properties by default, future properties are automatically included. Click Edit to change the settings:
- Exclude properties: Remove specific properties.
- By rule: Apply the plan to properties matching specific cities or tags.
- Specific: Apply the plan to specific properties only.
- To exclude current reservations, uncheck the Include current booked reservations box.
- Click Next.
- Review the details, check the I have read and agree to the terms and conditions box, and click Confirm.
Tip:
You can view the Damage Protection plan and file a claim through the relevant reservation page.
