Guesty’s Shield plans compensate you for damages caused by guests, eliminating the need for confrontation. However, balancing these protection costs with your revenue goals is essential. Balance these costs with your revenue goals by passing them to guests or owners in the ways suggested below.
Set up your pricing strategy before activating Damage Protection or Screen & Protect to avoid billing gaps.
Limitations
- New fees or pricing changes only apply to new reservations made after you set up the plan.
- Screen & Protect covers reservations up to 21 nights.
- Existing reservations can't be covered retroactively. If you set up a Damage Protection plan to cover existing bookings, you can add an additional fee manually to collect funds.
Strategies for covering costs
You can absorb the cost as an operational expense, or use the following methods to pass the cost to the guest or owner.
- Create an additional fee: Create a "Damage waiver fee" additional fee and toggle on Sync fee to channels to automatically add it to reservations. Check which channels sync additional fees and confirm who collects payment.
- Adjust the accommodation fare: Use Guesty's pricing tools to increase the listing's base price. This incorporates the protection cost directly into the nightly rate.
- Increase the cleaning fee: Add the protection cost to your cleaning fee. This usually impacts pricing and ranking less than increasing the accommodation fare.
- Invoice the owner: Ask the owner to opt in to the Damage Protection plan. Invoice the owner for the fee monthly when Guesty bills you.
- Hybrid approach: Combine any of the approaches above to spread the cost across additional fees, accommodation fares, cleaning fees, or the owner.
Tip:
View protected reservations in the Reservations page. Guesty only bills you for these reservations at the end of the month.