Use Guesty's Screen & Protect to make sure you receive compensation for damages caused by guests during their stay without having to confront them. Guesty will screen your guests and assess the risk of them causing damages, then grant you back up to $50,000 in case of actual damages.
Before you begin
Guesty’s Screen & Protect is currently available for accounts that have properties in (click the relevant country to view the terms and conditions):
Screen & Protect works with all your properties across any booking channel. The protection plan covers stays up to 21 nights, but only applies to new reservations made after you've set up the plan. When you activate Screen & Protect, it automatically screens guests using their email address and/or phone number to help protect your properties.
- Wear and tear
- Mechanical or electrical breakdown
- War
- Terrorism
- Nuclear reaction
- Radioactive contamination, intentional or expected loss
- Smoking
- Neglect
- Criminal acts
- Government action
- Seepage and/or pollution and/or contamination
- Pathogenic, biological, or chemical materials and microorganisms (mold)
Set up Screen & Protect
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click
and select Guesty add-ons. - Click Guesty Shield.
- Click Global offering.
- Select the plan and click Next.
- All listings will be included by default. To change this, click Edit and select which properties you wish to include.
- Click Next.
- Check the tickbox to agree to the terms and conditions, then click Confirm.
- In the pop-up, click Setup additional fees to cover the plan costs, or click Skip this step to set up later. Learn more.
Once you’ve selected a plan, click Properties in the left sidebar to view which properties are covered.
In the Reservations page, view a list of all reservations that are protected, according to their eligibility. At the end of the month, Guesty will only bill you for these reservations.
Add or remove properties from plan
When you first set up Screen & Protect you can select which properties to include. At any point, you can access Screen & Protect and add or remove properties as needed.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click and select Guesty add-ons.
- Click Guesty Shield.
- To the right of the relevant plan, click
- Click Next.
- Edit the properties as needed.
- Click Next.
- Check the checkbox to agree to the terms and conditions, then click Confirm.
File a Guesty Screen & Protect claim
To file a claim for damage coverage through Guesty’s Screen & Protect feature, contact us and provide the following information:
- A description of the inflicted damage
- The cost of the inflicted damage
- Pictures of the inflicted damage
- Receipts
Check if a reservation is covered
Step by Step:
- Sign in to your Guesty account.
- In the top menu, click the mode selector and select Operations mode.
- Click Reservations.
- Select the relevant reservation.
- Click
to open the reservation summary. - The "Shield Screen & Protect" section will indicate whether or not the reservation is covered by one of Guesty's Screen & Protect plans.