Setting up Guesty Screen & Protect

Use Guesty's Screen & Protect to make sure you receive compensation for damages caused by guests during their stay without having to confront them. Guesty will screen your guests and assess the risk of them causing damages, then grant you back up to $50,000 in case of actual damages.

Before you begin

Guesty’s Screen & Protect is currently available for accounts that have properties in:

Australia

Canada

France

New Zealand

Spain

UAE

UK

Guesty’s Screen & Protect can be applied to your properties regardless of which channels they are listed on.

The plan covers reservations of up to 21 nights.

Only reservations created after the plan is set up will be covered. Screen & Protect cannot be added to existing reservations.

Guests are screened based on their personal email address and/or cell number.

Set up Screen & Protect

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click  and select Guesty add-ons.
3. Click Guesty Shield.
4. Click Global offering.
5. Select the plan and click Next.
6. All listings will be included by default. To change this, click Edit and select which properties you wish to include.
7. Click Next.
8. Check the tickbox to agree to the terms and conditions, then click Confirm.
9. In the pop-up, click Setup additional fees to cover the plan costs, or click Skip this step to set up later. Learn more.

Once you’ve selected a plan, click Properties in the left sidebar to view which properties are covered.

In the Reservations page, view a list of all reservations that are protected, according to their eligibility. At the end of the month, Guesty will only bill you for these reservations.

Add or remove properties from plan

When you first set up Screen & Protect you can select which properties to include. At any point, you can access Screen & Protect and add or remove properties as needed.

1. Sign in to your Guesty account.
2. In the top navigation bar, click  and select Guesty add-ons.
3. Click Guesty Shield.
4. To the right of the relevant plan, click
5. Click Next.
6. Edit the properties as needed.
7. Click Next.
8. Check the tickbox to agree to the terms and conditions, then click Confirm.

File a Guesty Screen & Protect claim

To file a claim for damage coverage through Guesty’s Screen & Protect feature, contact us at shield@guesty.com.