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What data is synced between Vrbo and Guesty and where to manage it

When you connect your Vrbo listings to Guesty, the associated data is synced between Guesty and Vrbo using a full sync connection type. With full sync, Guesty acts as the System of Record (SOR) for Vrbo. All listing and reservation data is managed in Guesty and automatically syncs with Vrbo. Sync times can take between one and 24 hours as follows:

Within 1 hour

Within 24 hours
  • Pricing
  • Minimum nights
  • Calendar availability
  • Financial settings
  • Photos
  • Descriptions
  • Amenities
  • Reservation changes, such as dates, occupancy, and cancellations.
  • Other listing content
    Listing changes on a reservation will not appear in Guesty, but will be applied internally on Vrbo.

If data is not synced it could mean the change was made in Vrbo. In this case, you should make the relevant updates in Guesty. In other cases, wait 24 hours for synchronization to display.

Refer to the list below to determine where to manage data.

Listing set up

Action Where to manage it

Registration/license numbers

 

In Vrbo

In Vrbo it is a requirement to add your property license number. Update these details directly in Vrbo in order to publish your listings.

Adding the registration/license number in Guesty is optional.

Listing details

Action Where to manage it

Set the listing address

 

You can set your listing address in Guesty upon the initial publish. 

After the initial publish, make changes in Vrbo.

Learn more about changing a listing address after the initial connection.
Set the listing title

In Guesty
Set the listing currency

In Vrbo and Guesty

The currency is set up as part of the account connection process and does't sync. To change the currency, first contact Vrbo to change this in your Vrbo account, and then contact us to make the change in Guesty.

Set the listing description

In Guesty
Set the listing images

In Guesty

Reservations and calendar & availability

Action Where to manage it
Manage availability In Guesty
Manage reservation updates

In Guesty

Includes reservation status
Manage reservation cancellations In Guesty

Reservation policies

Action Where to manage it
Manage cancellation policies In Guesty
Manage check-in/check-out times In Guesty
Manage instant book In Guesty
House rules

In Guesty

Note: House rules longer than 150 characters are cut off when syncing to Vrbo.

Learn more about setting the listing's house rules.

Financials and revenue management

Action Where to manage it
Manage pricing

In Guesty

Includes minumum nights and financial settings.
Payments In Guesty
Fees

In Guesty

Basic fees

Cleaning fee: You can add or edit a listing's cleaning fee to a listing at any time, which applies to new reservations automatically. 

Extra person fee: You can limit the number of guests that are included in the price of a reservation and charge extra guest fees for those reservations that exceed the total number. The extra person/guest fee is added for each night of the reservation per extra guest.

Pet fee: If you want your pet fee to sync with Vrbo, ensure your listing settings allow pets and then add the pet fee to each listing individually. 

Additional fees

Additional fees can be created for your Guesty account or for a specific listing. Add them in manually or set them up to be added to reservations automatically.
Manage taxes

In Guesty

Guest communication

Action Where to manage it

Manage guest communication

(for confirmed reservations)

In Guesty

Ensure message sync is enabled in Guesty for accurate communication with guests who book via Vrbo.

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