When you connect your Vrbo listings to Guesty, the associated data is synced between Guesty and Vrbo using a full sync connection type. With full sync, Guesty acts as the System of Record (SOR) for Vrbo. All listing and reservation data is managed in Guesty and automatically syncs with Vrbo. Sync times can take between one and 24 hours as follows:
|
Within 1 hour |
Within 24 hours |
|---|---|
|
|
If data is not synced it could mean the change was made in Vrbo. In this case, you should make the relevant updates in Guesty. In other cases, wait 24 hours for synchronization to display.
Refer to the list below to determine where to manage data.
Listing set up
| Action | Where to manage it |
|---|---|
|
Registration/license numbers
|
In Vrbo In Vrbo it is a requirement to add your property license number. Update these details directly in Vrbo in order to publish your listings. Adding the registration/license number in Guesty is optional. |
Listing details
| Action | Where to manage it |
|---|---|
|
Set the listing address
|
You can set your listing address in Guesty upon the initial publish. After the initial publish, make changes in Vrbo. Learn more about changing a listing address after the initial connection. |
| Set the listing title |
In Guesty |
| Set the listing currency |
In Vrbo and Guesty The currency is set up as part of the account connection process and does't sync. To change the currency, first contact Vrbo to change this in your Vrbo account, and then contact us to make the change in Guesty. |
|
Set the listing description |
In Guesty |
| Set the listing images |
In Guesty |
Reservations and calendar & availability
| Action | Where to manage it |
|---|---|
| Manage availability | In Guesty |
| Manage reservation updates |
In Guesty Includes reservation status |
| Manage reservation cancellations | In Guesty |
Reservation policies
| Action | Where to manage it |
|---|---|
| Manage cancellation policies | In Guesty |
| Manage check-in/check-out times | In Guesty |
| Manage instant book | In Guesty |
| House rules |
In Guesty Note: House rules longer than 150 characters are cut off when syncing to Vrbo. Learn more about setting the listing's house rules. |
Financials and revenue management
| Action | Where to manage it |
|---|---|
| Manage pricing |
In Guesty Includes minumum nights and financial settings. |
| Payments | In Guesty |
| Fees |
In Guesty Basic fees Cleaning fee: You can add or edit a listing's cleaning fee to a listing at any time, which applies to new reservations automatically. Extra person fee: You can limit the number of guests that are included in the price of a reservation and charge extra guest fees for those reservations that exceed the total number. The extra person/guest fee is added for each night of the reservation per extra guest. Pet fee: If you want your pet fee to sync with Vrbo, ensure your listing settings allow pets and then add the pet fee to each listing individually. Additional fees Additional fees can be created for your Guesty account or for a specific listing. Add them in manually or set them up to be added to reservations automatically. |
| Manage taxes |
In Guesty |
Guest communication
| Action | Where to manage it |
|---|---|
|
Manage guest communication (for confirmed reservations) |
In Guesty Ensure message sync is enabled in Guesty for accurate communication with guests who book via Vrbo. |
