Beta: Creating additional fees and syncing with channels (new UI)

Use additional fees to charge guests for extra services, like late check-out, laundry, or activities. Guesty's additional fees interface provides clear information on how a fee syncs with each connected channel, and it includes these customization options:

• Apply fees in bulk or to specific channels only
• Change the fee price per channel
• Change how the fee appears on each channel 
• Add the fee automatically and customize settings for specific reservation sources
• Add conditions for when the fee applies for direct reservations

Options to understand before starting

Fees must be set up before you add them to a reservation; you can't create them while making or editing a reservation. Learn about the available options before starting the creation process.

Check this article to understand who collects the additional fee from the guest.

If you've synced with channels, the additional fee is automatically added to new reservations. To apply the fee to existing Guesty reservations, add it manually.

Taxes

If you want taxes applied to a new fee, edit your tax configurations to include the new fee under "invoice items to tax".

Select fee type

We provide a list of popular fee types, for example "pet", "additional bed", "early check-in". 

The fee type is how the fee is presented throughout Guesty, for example, in Reservations reports, Accounting reports, and Owner Statements.

Each fee type can only be used once. To create another fee of the same type, select a fee type that hasn't been used yet.

How fee is calculated

Decide if the fee is a fixed amount or a percentage, and how it's calculated. Fixed fees can be applied per stay, per guest, per night, or per guest per night. Percentage fees are calculated on top of the accommodation fare, the cleaning fee, or both.

These settings create many combinations, but not all are supported by all channels. This is indicated during the fee creation process based on your connected channels.

Channel notes and limitations

Airbnb

All fees synced with Airbnb are automatically included (bundled) as part of the accommodation fare to the guest. They're also deducted from the accommodation fare so they appear as a separate line item in the guest folio and reports.

Additional fees don't apply and can't be deducted from the accommodation fare for Airbnb reservations with a special offer.

A pet fee only syncs if the listing allows pets. Toggle on "Allow pets" and "Charges may apply" under the listing's house rules.

Vrbo

A pet fee only syncs if the listing allows pets. Toggle on "Allow Pets" and "Charges May Apply" under the listing's house rules. Vrbo doesn't support "per stay" as a condition for calculating the pet fee. You can use "per pet," "per pet per night," or "per night."

The pet fee for Vrbo is always included and deducted from accommodation fare by default.

Add a new fee

Create the fee on the account level if it's relevant for all or most of your listings. If it's only relevant to specific listings, create it on the listing level.

For multi-unit listings, additional fees don't automatically sync from parent to sub-unit and must be set up on both levels.

Follow these steps to add a new fee on the account or listing level. Then, continue with the process to create the settings and sync with channels.

Create fee settings

1. Fee type: Select from the dropdown menu.
2. Fee name: Enter a free-form name that is visible to guests if you set the fee as an upsell on your Guesty website.
3. Pricing conditions:
   1. Choose if the fee is a fixed amount or a percentage, and enter the amount. For example: $50, or 10%.
   2. Select how to apply the fee. For example: $50 per night, or 10% of accommodation fare.
4. At the top right, click Next.

The next screen guides you through the options to sync fees to connected channels and other sources.

Add fee manually only

To only add the fee manually to all reservations, regardless of the source:

1. Toggle off Sync channels, then at the top right, click Next.
2. At the top right, click Done.

Sync fee with channels

Sync the fee to connected channels and other booking sources to automatically include the fee in every new reservation. The fee type displayed to guests on each channel is shown, with the option to edit.

Your channels and sources are presented in three sections on this page, depending on their syncing options:

Connected booking channels are found under "partial support". "Advanced capabilities" include custom fee conditions which aren't yet supported for third party channels.

What if a channel appears twice?

Connected booking channels are identified by the channel logo. If you see a booking channel name without the logo under "Advanced Capabilities," this was created as a manual source in your account. You must toggle on both options.

Manual channel "Vrbo" with no logo under advanced capabilities:

Connected channel Vrbo with logo under partial support:

Include the fee in the accommodation fare

Include in fare: The fee is included (bundled) in the accommodation fare, so it's not visible to guests when booking. 

Deduct from fare: The fee appears as a separate line item from the accommodation fare in your guest folio and reports.

Learn more about including and deducting fees including important limitations.

Custom fee conditions

Set pricing for a specific date range, with the option to recur on a yearly basis. For example, charge a higher rate for "activities" during the summer months.

Customize fee settings per channel

• Sync/Unsync:  All available channels are automatically synced. Toggle off specific channels to unsync.
• Include in fare: Click the checkbox in the column header to activate for all channels, or select only specific channels. 
• Deduct from fare: Click the checkbox in the column header to activate for all channels, or select only specific channels. 
• Change the fee type that appears on a channel:
  1. Under "Edit", click
  2. In the pop-up, select a different fee type that is supported by that channel from the dropdown menu.
  3. Click Save.
• Change the fee price for a channel:
  1. Under "Edit" click
  2. In the pop-up, enter the new price.
  3. Click Save.

Set custom conditions

Custom conditions are currently supported for direct bookings made through the Guesty Booking Engine, Booking Engine API, or added manually.

Set conditions for all supported channels

1. Click Set conditions for all Advanced .
2. Enter a date range.
3. Enter the fee amount to apply for this date range.
4. Check the box for Recurring yearly.
   • To add more dates for this condition to apply, click Add a date range.
5. Click New fee condition to set a new rate for different dates.
6. Review the summary information for accuracy.
7. Click Apply conditions to all advanced.

For example, from the screenshot above:

When dates are June 1 to June 30 or August 1 to August 31, the fee changes from the default 100€ to 150€ per stay. This recurs on a yearly basis.

When dates are July 1 to July 31, the fee changes from the default 100€ to 200€ per stay. This recurs on a yearly basis.

Set conditions for a specific channel

1. If there are group conditions set, under "Edit" click .
   1. If there are no group conditions set, under "Conditions" click Add conditions.
2. Toggle on Set custom conditions or exclude from group settings.
3. Click Set new channel conditions.
4. Enter the fee amount to apply for this date range.
5. Check the box for Recurring yearly.
   • To add more dates for this condition to apply, click Add a date range.
6. Click New fee condition to set a new rate for different dates.
7. Review the summary information for accuracy.
8. Click Apply to channel.