If your Booking.com reservation was not received in Guesty, search for the hotel ID in the Booking.com Integration page and check if the listing is in "Connected" status.
- If the hotel ID is not there at all, or if it's there but not in "Connected" status, it means the Booking.com hotel ID is not connected to a Guesty listing, which is why the reservation was never received in Guesty.
- To troubleshoot, link the disconnected listing for the reservation to be synced to Guesty moving forward.
- If the listing is connected, contact us with a screenshot of the reservation confirmation from Booking.com, and make sure to include both the reservation ID and the hotel ID to which the reservation was made to investigate further.