A Booking.com reservation wasn't received in Guesty

If your Booking.com reservation was not received in Guesty, search for the hotel ID in the Booking.com Integration page and check if the listing is in "Connected" status.
  • If the hotel ID is not there at all, or if it's there but not in "Connected" status, it means the Booking.com hotel ID is not connected to a Guesty listing, which is why the reservation was never received in Guesty.
    • To troubleshoot, link the disconnected listing for the reservation to be synced to Guesty moving forward.
  • If the listing is connected, contact us with a screenshot of the reservation confirmation from Booking.com, and make sure to include both the reservation ID and the hotel ID to which the reservation was made to investigate further.
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