Changes in Expedia reservations sync with Guesty based on who initiates the change or cancellation. To ensure your reservation data is accurate across both platforms, learn about the syncing process:
Automatic syncing
If a guest changes or cancels their reservation in Expedia, Guesty updates automatically.
Manual syncing
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Changes or cancelations made by you: If you change or cancel a reservation in Expedia, contact us to update or cancel the reservation manually. Include a screenshot of the canceled reservation from Expedia.
Beta: Any reservation changes or cancellations made by you in Expedia automatically sync to Guesty. No further action is required on your part.
- Reservations reconciled directly in Expedia Partner Central: Reconciling a reservation means cancelling it after the check-in date if the guest doesn’t show up. If you reconcile a reservation directly in Expedia Partner Central, contact us with a screenshot of the reconciled reservation for manual cancellation.
Managing cancellation fees
Guesty doesn't automatically receive or apply cancellation fees from Expedia after a reservation is canceled. To ensure the fee is properly documented in your records, manually add the cancellation fee to the guest folio (invoice) as a line item.