In some scenarios, reservations sync to Guesty with partial or outdated financial information.
Past reservations
When importing a listing from Airbnb to Guesty, reservations with past check-out dates import without guest details, as restricted by Airbnb for privacy. Past reservations may import with partial or outdated financial information. Contact us to retrieve their correct financial information.
Additional fees
Additional fees set in Airbnb won’t sync to Guesty when importing a listing. You must configure these fees in Guesty as soon as the listing is imported.
Requests to book
If you use a request to book policy new reservations sync with a “Reserved” status. This initial booking request only includes the reservation total, without a breakdown of fees. When you confirm the request, the full reservation breakdown, including additional fees, syncs from Airbnb and displays in Guesty.
Inquiries and pre-approvals
For guest inquiries and pre-approvals, only the reservation total amount is displayed. The only fee that displays in the folio breakdown is the cleaning fee. Other fees, such as linen or management fees, are embedded in the accommodation fare and aren't displayed separately in the guest folio.
Airbnb special offer is applied
Check if you applied a special offer to the dates of the reservation on Airbnb. A special offer overrides all other reservation fees and doesn't sync to Guesty.
Multiple inquiries from the same guest
When a guest submits an inquiry for a specific property but doesn’t book, Guesty retains the inquiry data. If the same guest submits another inquiry for the same property, even months later, a pricing discrepancy might arise. The second inquiry may reference details from the first.