If you encounter an issue when linking an existing Guesty listing to a Booking.com listing, follow the steps below to resolve the issue.
Resolve issues using the self-service dashboard
The self-service dashboard is the easiest way to independently troubleshoot why listings failed to sync.
Resolve issues using the recommendations
For additional troubleshooting, navigate to the relevant listing and f
Step by step
- Sign in to your Guesty account.
- In the top navigation bar, click the icon dropdown menu and select Growth mode.
- Click Distribution.
- Click the Booking.com thumbnail.
- Click the relevant account
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In the relevant listing row, check the "Status" column. If the status is "Failed', click Show more to the right.
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See if there is a recommended action you can take.
- Click Fix now where relevant. You'll be redirected to the listing page to apply the recommended changes. Be sure to save any changes.
Resolve issues using the errors guide
If you experience errors when connecting your listings, refer to our errors guide for resolution: