Booking.com linking errors

If you receive this error message, confirm that Guesty is the connectivity provider for the listing.

Follow the instructions below to check this on Booking.com:

1. Sign in to your Booking.com account.
2. Select the relevant listing.
3. In the top menu, click Account.
4. In the dropdown menu, click Connectivity provider.
   1. Confirm Guesty is set as your listing's connectivity provider.
   2. Set a rate plan for the listing on Booking.com's Extranet.
   3. Attempt to link the listing again.

The property is still connected to the previous or current owner in Booking.com. 

Request the owner remove the listings from the Booking.com Distribution Hub.

Once the listings are fully removed, attempt to link the listing again.

The listing's postal code does not correspond with the country in which the listing is located.

Follow the troubleshooting steps below to resolve the issue.

1. Sign in to your Guesty account.
2. In the side navigation menu, click Properties.
3. Select the relevant property.
   If the listing is a multi-unit, access the multi-unit listing's main settings.
4. In the side navigation menu, select Details and layout, then click Location & details.
5. Click Edit next to "Full address".
6. Under "Property address" click Manual override.
7. Update the zip code (postal code) field.
8. Click Save.

Attempt to link the listing again.

There was a problem linking your property. Please fix the following issues and click to refresh.

The status of the hotel on Booking.com is ‘Closed Operations Temporary’ and properties in this status cannot be connected. To connect the listing, please contact Booking.com’s support to request to change the hotel’s status to ‘Open/Bookable’.

The property status in the Booking.com Connectivity Tool is set to “Closed Operations Temporary”, which prevents successful linking.

Update the property status directly in the Booking.com extranet:

1. Log in to the Booking.com extranet.
2. Navigate to the affected listing.
3. Select General information & property status.
4. Click Be visible now.

The status will change to Open/Bookable, which allows the property to be successfully connected.

Follow these steps to resolve the issue:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Properties.
3. Select the relevant property.
4. In the side navigation menu, select Pricing & Policies, then click Pricing.
5. Click Edit next to "Additional fees & charges".
6. Turn off the toggle next to "Use your account's default settings".
7. Click Save.
8. In the side navigation menu, click Marketing and sales and select Distribution.
9. Click the Booking.com thumbnail.
10. Click the relevant account, and locate the failed listing's row.
11. Under the "Status" column, click the dropdown menu next to "Failed", and select Retry.
    

Once the listing has successfully connected, you can toggle on Use your account's default settings again.

If you receive this error message, check that the property ID is correct and that Guesty is confirmed as the channel manager in your Booking.com account.

Follow the instructions below to check this on Booking.com:

1. Sign in to your Booking.com account.
2. Select the relevant listing.
3. In the top menu, click Account.
4. In the dropdown menu, click Connectivity provider.

If Guesty is not set as your listing's connectivity provider, follow these instructions.

Please contact us if you require further assistance.